Parts Counter Specialist - David McDavid Honda of Irving

Asbury Automotive Group•Irving, TX

3d•Onsite

About The Position

The Parts Counter Associate is responsible for selling parts to all customers, over the counter, through the shop, or on the phone. They assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner. This role involves informing customers of companion part requirements and specials, ensuring they are exposed to the full product line. The associate also answers incoming phone calls and counter inquiries, providing price quotes and other information as needed. They review body shop estimates to ensure correct parts ordering and accurate pricing, pull and fill orders from stock, and notify the parts manager of out-of-stock items. Additionally, they follow up on back-ordered parts, replenish inventory, maintain efficient paperwork flow, and ensure all internal requests are billed correctly. They also verify will-call and back-order files weekly and handle customer payments or credit authorizations.

Requirements

Excellent communication and customer service skills, and able to maintain a professional image and demeanor.
Ability to multi-task in a fast paced environment.
Strong computer & phone skills is required (Internet, MS Outlook).
Degree in automotive technology or military equivalent experience.
Must be at least eighteen years of age.
Must have a valid Driver’s License.
Must be able to pass pre-employment screen (background and drug test).

Nice To Haves

Proficient in CDK is a plus!
Bi-lingual is always a plus!

Responsibilities

Sell parts to all customers, over the counter, through the shop, or on the phone.
Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed.
Review body shop estimate to be sure the parts that are ordered are correct and all pricing is in line with the estimate when applicable.
Pull and fill orders from stock.
Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
Notify all necessary parties when special ordered parts have been received.
Pull orders and ensure sure all parts are tagged with customer names and job number.
Follow department policy and instructions on the special ordering of parts, plus S.O. aging.
Follow up on back-ordered parts and replenishes assigned inventory daily.
Maintain a prompt, efficient and timely flow of paperwork.
Makes sure all internal requests for parts are billed on service repair order.
Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
Receive payment from retail customers or obtain credit authorization.
Assist outside sales representatives with their orders.

Benefits

Weekly pay
Paid holidays & paid time off
Paid training
Stock Awards (select management and front-line team members eligible)
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax-free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Pet Insurance
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities.
Technician Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Employee referral program with bonus opportunities