Parts Counter Specialist

Dobbs Equipment

2d•Onsite

About The Position

This position is responsible for assisting customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, and maintaining shelf stock. This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects as necessary.

Requirements

Valid Drivers License
Forklift Certification
Parts counter experience
One-year certificate from a college or technical school; or three to six years related experience and/or training
Organization and communication skills must be highly developed.
Computer skills need to be broad based.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra, statistics, and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

Works with parts team to make the department more profitable.
Finds out the model, serial number, and type of part needed.
Reads catalogs, John Deere Vision or computer for replacement part stock number and price.
Orders and receives parts from John Deere and other venders.
Fills customer orders from stock.
Ensures technicians receive the correct parts in a timely manner.
Receives and ships parts as needed in accordance with DOT guidelines.
Tracks lost sales.
Studies and stays current on new product bulletins and catalogs.
Prepares computerized invoices.
Receives payment or obtains credit authorization.
Advises customer on substitution or modification of part when replacement is not available.
Picks up and delivers parts for customers and venders as needed.
Maintains periodical parts returns as needed.
Attends training classes and store meetings.
Examines returned parts to determine if defective and exchange part or refund money.
Marks and stores parts in stockroom according to prearranged system.
Always see that defective merchandise is tagged properly with date, hours used, serial number, model number, correct part number, and placed in warranty bins.
Returns all unsold merchandise immediately to the correct stock location.
Notifies Parts Manager of discrepancies between inventory records and shelf quantities.
Maintains a clean and safe operating department.
Assists with annual physical inventory.
Controls expenses to increase profitability.
All employees are expected to adhere to the safety policies of Dobbs Equipment and the clients for whom we work.
Following the safety policies of Dobbs is a condition of employment and is everyone’s responsibility.