Parts Counter Sales

MPSW•El Paso, TX

About The Position

For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how. At MPSW, we’re team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you’ll fit right in here. The Opportunity We are currently seeking a Parts Counter Salesperson responsible for processing customer orders and responding to customer’s inquiries. Must have attention to detail, be customer service oriented and work well with others. This position needs a self-motivated team player who can be an active part of our team and seeks remedies to ensure customer satisfaction and retention.

Requirements

High school diploma or GED equivalent
Computer skills are essential, HVAC Parts background is preferred
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Mental stamina for problem solving and prioritizing multiple tasks.

Nice To Haves

HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus.

Responsibilities

Conducts sales of HVAC parts, equipment, and supplies over the phone, by email, and over the counter.
Promptly identify parts and process quotes & orders for customers.
Actively makes customers aware of product promotions.
May load and unload shipment of parts, supplies, and equipment.
Responds to customer inquiries, questions, or concerns regarding products or services.
Records inventory discrepancies
Follows up with customers
Determines best method to resolve customer issues
Develop & maintain relationships with customers and our business partners
Exhibits strong organizational and customer service skills.
Flexibility to work overtime/weekends, as required.