Parts Counter Sales

Floyd's Truck Center • Cheyenne, WY

10d • Onsite

About The Position

Responsible for working directly and/or indirectly with customers in Parts sales, following procedures to search and sell parts, and demonstrating teamwork with other departments and locations of the organization. This role involves assisting customers with their parts and accessories needs, suggesting supplementary products, handling telephone transactions, and ensuring prompt and efficient order fulfillment for service technicians. The position also requires maintaining inventory accuracy, communicating with service technicians, and providing cost information for repair orders. A key aspect is delivering exceptional customer service, building product knowledge, and contributing to sales goals. The role may involve managing multiple customers simultaneously, handling customer complaints effectively, and processing payments accurately. Responsibilities extend to receiving and processing merchandise, preparing products for display, and maintaining showroom appearance. Proficiency in computer systems for parts management and conducting physical inventory are also essential.

Requirements

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.
• Spending most of the time working indoors in an air-conditioned area.
• Sitting, standing, walking, bending/twisting/stooping, kneeling or squatting, reaching and/or lifting overhead on a regular basis.
• Repetitive hand/finger movement, grasping/grabbing with hands, and pushing & pulling motions.
• Climbing of stairs can be regular.
• Lifting of weights from 25-50lbs is likely.

Responsibilities

• Work with customers to determine parts and accessories needs and explore merchandise in catalogs.
• Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products.
• Conduct telephone transactions courteously and promptly.
• Inform customers and dealership staff regarding new merchandise, specials, and sales.
• Take and fill orders for service technicians promptly and efficiently.
• Assist service technicians in determining required parts and accessories for each job.
• Communicate with service technicians to verify parts and accessories requirements are met.
• Make suggestions regarding specific parts and accessories needed for each job.
• Provide information regarding the associated cost of parts required on repair orders.
• Keep inventory control system and parts catalog up to date.
• Inform service personnel when back ordered or special-order parts are received.
• Accept and follow through on lawful directions from supervisors.
• Be polite and friendly, greet customers promptly and deliver exceptional customer service.
• Actively seek and obtain thorough knowledge of parts history, merchandise and truck service.
• Communicate knowledge to meet demands while maintaining good inventory turn ratios.
• Work with the parts manager and aid in reaching set goals for profitability and sales of parts and accessories.
• Work with multiple customers at once while providing individual customer satisfaction.
• Keep customer mailing lists up to date.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude.
• Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
• Verify merchandise according to purchase invoice and record merchandise into inventory upon delivery.
• Prepare product for presentation on the showroom floor.
• Ensure merchandise displays are dusted, clean, fully stocked, and appealing to customers.
• Become proficient and familiar with computer systems necessary for parts and accessories management.
• Periodically carry out physical inventory of merchandise.
• Devote oneself to ensuring customer satisfaction.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state, and local requirements that govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED