Parts Counter Sales Associate- Wilmington, NC

Transource Inc • Wilmington, NC

6d • $45,000 - $70,000 • Onsite

About The Position

Represents the company resolving customer needs by providing the correct parts to all customers, over the counter, through the shop, or on the phone.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Good interpersonal skills
• Basic computer skills
• MS Office (Word & Excel) skills are highly recommended
• Ability to be trained on business software products which are an essential tool in this position
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Ability to apply common sense understanding to carry out simple one- or two-step instructions
• Ability to deal with standardized situations with only occasional or no variables
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Requires lifting/carrying up to 25 lbs. frequently and up to 130 lbs. occasionally
• Must be able to push/pull a force up to 120 lbs. during the normal course of the workday
• Must be able to climb up and down steps to reach for, pull out and carry parts from warehouse shelving
• Requires standing, bending, stretching, stooping, crouching, reaching and manipulating a computer keyboard; heavy lifting
• Requires the use of both hands

Nice To Haves

• Ability to be trained to use forklift

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
• Answers phone calls, providing price quotes and other information
• Reviews shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
• Provides high level of service to internal and external customers
• Pulls and fills orders from warehouse stock multiple times throughout the day sometimes requiring use of forklift
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary
• Notifies the service advisor and the customer when special ordered parts have been received
• Notifies the shops when all parts have arrived and when they will be delivered
• Pulls orders for delivery to shops from warehouse stock, making sure all parts are tagged with customer names and job number
• Follows up on back-ordered parts
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Replenishes assigned inventory daily
• Assists outside sales representatives with preparing their orders
• Makes sure all internal requests for parts are billed on service repair order
• Receives payment from retail customers or obtains credit authorization
• Ensures that all charge sales are signed by the customer
• Ensures that all customers receive their copy of the invoice
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified
• Issues and tracks requested shop tools to technicians in the shops
• Must be able to be trained to use forklift as forklifts are used for daily job tasks
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special- order parts
• Sets up orders for daily shipment, delivery, or pick-up in the warehouse
• Solicits assigned accounts by phone
• Keeps front and rear counter areas clean and uncluttered
• Cleans computer terminals and printers daily
• Participates in all training programs that are made available
• Keeps current on new products and product updates
• Participates with the parts manager in maintaining a lost sales tracking program
• Maintains professional appearance
• Must be able to fulfill essential job functions in a consistent state of alertness and safe manner

Benefits

• Base salary and bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED