Parts Counter

Fitzgerald Auto MallsFrederick, MD
Onsite

About The Position

Fitzgerald Auto Mall is looking to hire an experienced Parts Counter Representative. This role offers excellent compensation and benefits in a clean, organized, and structured work environment. We are seeking individuals with a strong background in automotive parts, excellent customer service skills, and a commitment to teamwork.

Requirements

  • Previous automotive parts counter experience is required.
  • Applicants must have a clean and valid driver's license.
  • Superior communication skills.
  • A proven record of teamwork.
  • Excellent customer service skills.
  • Documented track record of high performance.
  • History of strong customer satisfaction scores.
  • Demonstrate ability to be trained on OEM process and procedure.
  • Applicants must be 18 years or older and be authorized to work in the US.
  • Applicants must have a valid driver’s license.

Nice To Haves

  • The position includes occasional parts driving.

Responsibilities

  • Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
  • Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
  • Answers phone calls, providing price quotes and other information.
  • Locate out-of-stock parts from outside sources and submit an emergency order, if necessary.
  • Notify the service advisor and the customer when special ordered parts have been received.
  • Follow up on back-ordered parts.
  • Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
  • Set up orders for daily shipment, delivery, or pick up.
  • Verify will-call and back order files weekly and returns to vendors, or stocks those items not picked up or required.
  • Pull and fill orders from stock.

Benefits

  • Excellent compensation and benefits
  • Strong compensation package
  • Competitive salaries
  • Commission
  • Bonus programs based on experience
  • Employee-owned shares
  • Family friendly atmosphere
  • Flexible schedule
  • Health
  • Dental
  • Vision
  • Paid Time Off
  • Employer paid Life Insurance
  • Employer paid Disability Insurance
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