Parts Counter Representative
About The Position
Sells industry related parts over the counter, phone, email or in person while providing superior customer service to all customers. Assists internal and external customers in obtaining required parts in a friendly, professional manner. Providing accurate and timely price quotes and other parts-related information to customers. Makes outbound sales calls as required. Responsible for developing and growing accounts as assigned. Up-sells customers with related parts. Issues credit for returned goods. Makes informed decisions regarding credit assuring to comply with credit guidelines provided by company. Pulls orders for customers and helps load parts into vehicles. Inventory responsibility to include cycle counts, out-of-stock notifications to management, out-of-stock materials locating and ordering when needed, assigned out-of-stock replenishments, back-ordered and will-call parts follow-up. Maintains accurate records of all repair orders, invoices, insurance estimates and special order parts. Coordinates and processes orders for shipment, delivery or pick-up. Participates in all training programs that are made available and keeps current on new products and product updates. Reviews open-order reports and closes/voids invoices within 60 days. Stays connected to other employees and customers through the use of email, voicemail as well as other forms of communication. Inspects cores and processes monthly returns to vendors. Demonstrate competency in parts learning system through participation in thee-learning product knowledge modules from PACCAR, Cummins and other parts knowledge systems. Other duties to meet business needs.
Requirements
- 12 months plus truck parts experience
- Excellent customer service and interpersonal skills
- Basic computer skills
- Organized
- Effective at multi-tasking
Nice To Haves
- High School diploma or GED
- Truck Dealership experience
Responsibilities
- Assists internal and external customers in obtaining required parts in a friendly, professional manner.
- Providing accurate and timely price quotes and other parts-related information to customers.
- Makes outbound sales calls as required.
- Responsible for developing and growing accounts as assigned.
- Up-sells customers with related parts.
- Issues credit for returned goods.
- Makes informed decisions regarding credit assuring to comply with credit guidelines provided by company.
- Pulls orders for customers and helps load parts into vehicles.
- Inventory responsibility to include cycle counts, out-of-stock notifications to management, out-of-stock materials locating and ordering when needed, assigned out-of-stock replenishments, back-ordered and will-call parts follow-up.
- Maintains accurate records of all repair orders, invoices, insurance estimates and special order parts.
- Coordinates and processes orders for shipment, delivery or pick-up.
- Participates in all training programs that are made available and keeps current on new products and product updates.
- Reviews open-order reports and closes/voids invoices within 60 days.
- Stays connected to other employees and customers through the use of email, voicemail as well as other forms of communication.
- Inspects cores and processes monthly returns to vendors.
- Demonstrate competency in parts learning system through participation in thee-learning product knowledge modules from PACCAR, Cummins and other parts knowledge systems.
- Other duties to meet business needs.
Benefits
- VERY COMPETETIVE PAY!
- Generous Personal Time Off Plan (PTO)+ Holidays
- Medical, Dental, Prescription & Vision Coverage
- Health Savings Account (HSA) with Employer Contribution
- Flexible Spending Account (FSA)
- 401(k) Savings Plan+ Employer Match
- Employer Paid Basic Term Life and AD&D Coverage
- Employer Paid Long Term Disability Insurance
- Short Term Disability Available with Employer Contribution
- Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
- Company Paid Training
- Employee Assistance Program
- Company Discounts (ex. Verizon Employee Discount)
- Red Wing Shoe Safety Footwear Program
- Annual Tool Reimbursement Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
