Parts Counter Representative - Cat Compact

HOLT Group • Waco, TX

24d • Onsite

About The Position

This position is responsible for communicating with Cat Compact customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Requirements

• High School diploma or GED required.
• Minimum 2 years of customer service experience required.
• Parts store experience highly desired.
• Must have a valid drivers' license.
• Must be able to obtain forklift certification.

Nice To Haves

• Experience with a computerized parts management system highly desired.

Responsibilities

• Models promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Misson.
• Sales of Cat Compact parts to customers over the phone, via fax, e-mail or in person. Serves as a point of contact for parts customers.
• Completes all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure Cat Compact customer satisfaction.
• Participates in all Cat Compact sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
• Ensures that product information systems are kept current and new product information is updated for Cat Compact.
• Assists Cat Compact customers by responding to after hour call outs needs by being available for after hour calls on a rotating basis.
• Requires regular and punctual employee attendance
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED