Parts Counter Representative

Ballard Truck CenterHermon, ME
Onsite

About The Position

Ballard Truck Center in Hermon, ME is currently hiring for a Parts Counter Representative. Ballard Truck Center is a family-owned business with over 100 years of experience in the full-service commercial trucks industry in the northeast. They have been recognized as #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year multiple times. This role involves assisting customers with parts selection, managing inventory, handling phone inquiries, supporting sales representatives, and ensuring efficient order processing.

Requirements

  • Must have prior, relevant experience
  • Ability to read and comprehend instructions and information.
  • Must have at least basic computer skills
  • Professional, personal appearance.
  • Ability to work well with the public, sometimes with several customers at a time.
  • Ability to work both individually and as a team
  • Must be able to lift 50lbs or more
  • Will be required to wear a dealership provided uniform.

Responsibilities

  • Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
  • Pull purchased parts from stock.
  • If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
  • Answer phone calls in a timely manner, providing price quotes and other information.
  • Assist outside sales representatives with their orders.
  • Set up orders for daily shipment, delivery, or pick-up.
  • Notify customer re: ordered parts, promptly restock returns, cores.
  • Be friendly, professional and efficient when working with all customers, both on the phone and in person.

Benefits

  • Health insurance
  • Dental insurance
  • 401(k)
  • Flexible spending account
  • Short term disability
  • Long term disability
  • Life insurance
  • Paid time off
  • 10 paid holidays a calendar year
  • Company paid uniforms
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