Parts Counter Representative

I-State Truck Center • Rogers, MN

6d • Onsite

About The Position

I-State Truck Center is looking for a Parts Counter Representative for our Rogers Minnesota location. We are looking for candidates that have any parts counter experience with a preference on heavy duty trucks or equipment. In this role you will source and purchase parts, manage parts inventory as well as pricing parts for our customers and technicians so familiarity with computer-based parts program is a plus. As a Parts Counter Representative, you will play a crucial role in assisting customers and technicians with their heavy-duty truck parts needs. You will be responsible for providing exceptional customer service, identifying, and locating the correct parts, processing transactions accurately, and maintaining inventory levels. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for delivering top-notch service to our valued customers. At Interstate we take personal pride in our work and our customer relationships that is why we carry out Pride in Service in every interaction, every single day!

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service or retail environment, preferably in automotive or heavy-duty equipment parts sales.
• Strong communication and interpersonal skills.
• Proficiency in using computerized inventory systems and basic computer applications.
• Ability to lift and move heavy objects, as necessary.
• Detail-oriented with a commitment to accuracy.
• Ability to work independently as well as part of a team.
• Flexibility to work weekends or evenings, as needed.

Nice To Haves

• Any parts counter experience with a preference on heavy duty trucks or equipment.
• Familiarity with computer-based parts program.
• Experience working with automotive or heavy equipment parts and accessories.
• Knowledge of heavy-duty truck and equipment systems and components.
• Familiarity with automotive parts cataloging systems (e.g., Electronic Parts Catalog).
• Prior experience using point-of-sale (POS) systems.

Responsibilities

• Lookup, price, and purchase parts for on highway diesel trucks, Thomas bus, East trailers, and Carrier.
• Fill requisitions, work orders, or requests for materials, tools, or other stock items and distribute items to technicians.
• Enter and pick customer orders from stock.
• Greet customers in a friendly and professional manner.
• Utilize computerized inventory systems to locate parts and check availability.
• Process parts orders accurately and efficiently, including invoicing and accepting payment.
• Maintain a clean and organized parts counter and work area.
• Assist with receiving and stocking parts shipments.
• Conduct regular inventory counts and reconcile discrepancies.

Benefits

• Competitive Wages
• Tool program
• Tuition assistance
• Health, dental and vision coverage
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement - Safety Glasses and Safety Boot Reimbursement
• Pet Insurance
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED