Parts Counter Representative

Penske Automotive Group•Indianapolis, IN

59d•Onsite

About The Position

Penske Honda, a Penske Automotive Group dealership, is looking for an experienced Parts Counter Representative to join their team. The role involves supporting retail and wholesale customers, as well as service technicians, by ensuring timely and accurate delivery of parts. This position contributes to customer satisfaction and smooth operations within the dealership.

Requirements

Availability to work a fixed schedule of Monday through Wednesday, 7:30 AM--7:00 PM, and Saturdays, 8:00 AM--3:00 PM.
Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, and a positive "team-player" attitude.
Excellent communication, interpersonal, and organizational skills.
Strong work ethic and ability to thrive in a fast-paced, results-driven environment.
Excellent customer service skills.
Computer proficiency.
Excellent communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to process data and organize it for management analysis.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to calculate figures and amounts such as discounts, interest, commissions.
Ability to understand and follow work rules and procedures.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
High school diploma or the equivalent and one-year related experience or equivalent combination of education and experience.
Valid Driver's License

Nice To Haves

ASE Certification
i-Car Certification
Specific manufacturer's certification
Associate's degree (A. A.) or equivalent; and two years related experience and/or training; or equivalent combination of education and experience.
Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.

Responsibilities

Support both retail and wholesale customers, as well as service technicians, by ensuring timely and accurate delivery of parts.
Ensure required parts are available when needed.
Ensure every interaction reflects world-class service.
Maintain an unparalleled level of detail and accuracy in a fast-paced environment.
Focus on customer and technician satisfaction while ensuring profitability.
Provide knowledgeable assistance regarding parts questions in a professional manner.
Set monthly and annual goals for the Parts Department with the Parts Manager and report on progress.
Understand, keep abreast of, and comply with federal, state, and local regulations that affect the parts department, including hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know.
Ensure use of proper safety equipment.
Process data and organize it for management analysis.
Calculate figures and amounts such as discounts, interest, and commissions.
Carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Interact well with others and be a positive influence on morale.