Parts Counter Representative

Ascendum Machinery • Cayce, SC

5d • Onsite

About The Position

The Parts Counter Sales Representative is responsible for providing exceptional customer service, processing parts orders efficiently, and maintaining strong customer relationships. This role plays a vital part in delivering our "Expect More" experience to customers while ensuring that parts transactions are conducted accurately and professionally.

Requirements

• High school diploma or equivalent; additional education or certification is a plus.
• Computer Skills: The employee must be proficient with computers and software required to accomplish the responsibilities of this position. Strong knowledge of Microsoft Products such as Word, Excel, and Outlook.
• High proficiency in customer relationship skills.
• Proven experience in parts management or related field.
• Strong organizational skills.
• Excellent communication and customer service skills.
• Detail-oriented and highly organized.
• Reliable and punctual with a commitment to providing exceptional service.
• Skilled in listening and communicating with others.
• Ability to learn quickly and communicate well both orally and in writing.
• Proven ability to complete work with energy and enthusiasm.

Nice To Haves

• additional education or certification is a plus.

Responsibilities

• Maintain a comprehensive knowledge of all products offered by Ascendum and actively participate in training. Notify management of training needs as necessary.
• Assist customers by providing price quotes, accepting parts orders, and processing them efficiently through various communication channels, including phone, email, or in-person interactions.
• Handle external and internal parts returns promptly and in accordance with established procedures.
• Acknowledge customers promptly and help them determine the best solutions for their needs, demonstrating superior customer relations skills and interdepartmental cooperation. Contribute to our "Expect More" experience.
• Develop and maintain strong relationships with customers to enhance their experience and loyalty.
• Monitor the parts will-call areas and notify customers once their orders are complete for pickup or delivery.
• Follow up with customers regarding the status of their orders, providing updates and addressing any concerns.
• Assist customers with creating Cash on Delivery (COD) and credit accounts by collecting required information and collaborating with the Credit Department as needed.
• Ensure that the work area is presentable, clean, organized, and compliant with 5S standards.
• Collect and process payments for Cash on Delivery (COD) orders accurately and promptly.
• File and maintain signed customer order documents, purchase orders, and invoices for record-keeping and reference.
• Review and approve FileBound assignments on a daily basis.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED