Parts Counter Representative

Penske Automotive Group • Yorba Linda, CA

24d • $20 - $23 • Onsite

About The Position

Audi North Orange County, a Penske Automotive Group dealership, is looking for a motivated and customer-focused Parts Driver / Parts Counter Representative to join our team and help deliver extraordinary customer experiences. At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Parts Driver / Parts Counter Representative, you will support both the Parts and Service Departments by assisting retail and wholesale customers, service technicians, and dealership operations through timely parts support, deliveries, and exceptional customer service. This is a great opportunity to gain valuable dealership experience while working in a fast-paced environment with a collaborative team and state-of-the-art facilities.

Requirements

• Genuine interest in providing an exceptional customer experience
• Friendliness, enthusiasm, reliability, and a positive "team-player" attitude
• Excellent communication, interpersonal, and organizational skills
• Strong work ethic and ability to thrive in a fast-paced, results-driven environment
• Exceptional attention to detail
• Valid driver's license with a good driving record
• Safe driving habits and sound judgment on the road
• High school diploma or the equivalent and one-year related experience or equivalent combination of education and experience.
• Excellent customer service skills
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including, but not limited to, hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know
• Ability to ensure use of proper safety equipment
• Computer proficiency
• Excellent communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on morale of department, dealership, and organization
• Medium/Heavy Work - Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.
• This position will require the employee to be standing for prolonged periods of time
• This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
• This position requires the ability to perform repetitive motion (doing the same activity over and over throughout the day)

Nice To Haves

• ASE Certification preferred but not required
• i-Car Certification preferred but not required
• Specific manufacturer's certification preferred but not required
• Associate's degree (A. A.) or equivalent; and two years related experience and/or training; or equivalent combination of education and experience.
• Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.

Responsibilities

• Assist retail, wholesale, and internal service customers with parts requests and inquiries
• Pull, organize, stock, and distribute parts as needed
• Deliver and pick up parts and materials safely and efficiently
• Maintain accurate inventory and documentation
• Support technicians by ensuring parts availability and timely delivery
• Maintain cleanliness and organization of the parts department and delivery vehicles
• Follow all safety and dealership procedures

Benefits

• health care options (medical, dental, and vision)
• 401k savings and retirement plan with company match
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED