Part Counter Rep

Mike Rezi Nissan Atlanta•Atlanta, GA

4d•Onsite

About The Position

The Parts Counter Associate is responsible for helping to implement and enforce workflow procedures based on direction from the Parts Manager. Their duties include assisting to day-to-day tasks, providing part associate support for the advisors and technicians. This list is not a complete and exhausted list. It is the primary guidelines to be followed. The position will entail additional activities outside of this list to be followed per instruction from time to time.

Requirements

Experience with auto parts sales (preferred)
Able to work in fast-paced environment
Organized and detail orientated
Excellent communication skill
Reynolds and Reynolds experience is preferred
Excellent customer service skills
Great team player and self-motivated

Responsibilities

Be friendly, professional, and efficient providing a high level of service when working with all customers and other personnel.
Sell part to all available customers, over the counter, through the shop, online and/or on the phone
Answer phone calls providing price quotes and other information.
Assist outside sales representatives with their orders
Collecting payment and closing/ acknowledging invoices (ALL invoices should be signed by customer at time of purchase, pick up, or return)
Look up, quote/bill parts to shop associates
Set up orders for daily shipment, delivery, or pick up
Assist service technicians in selecting parts needed for repairs in process
Bill, pull, and stage purchases from stock, if the part is not in stock, determine availability and submit an order as needed. (All retail orders are to be prepaid)
Verify order ETA and order by needed/requested status (VOR will incur freight charge)
Stamp/sign off on Repair Order indicating who, what, and when
Purge old orders after 30 days.
Return parts to stock or to manufacturer
Monitor open invoices to ensure parts orders are being filled, and parts are being picked up by customer
Notify the Service Advisor(s) or customer(s) that ordered parts have been received on a daily basis
Issue credit(s) for parts returned against original invoice, or its number so as to verify purchase and pricing (exceptions must be approved by the Parts Manager)
Help to keep all parts areas clean and uncluttered daily
At end of day assign Special order parts to that day’s SOP bin
At the end of the day check staging BIN’s for any parts connected to closed Repair Orders to be put away
Replenish assigned inventory daily.
Advise Parts Manager when areas of the department are not satisfactory condition
Keep current on DMS training, manufacturer training, safety training, new products, and product updates
Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor
Report for work on time & be ready to work at the designated start time, clock in and out for breaks, clock out upon completion of your workday.
Communicate as soon as possible and disruptions to schedule