Parts Counter Lead

HOLT Group•Aubrey, TX

19d•Onsite

About The Position

This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. The incumbent in this position is expected to model the company's mission and core business values, collaborate with key internal/external resources, and participate in ongoing self-development.

Requirements

High School diploma or GED required
Must have a valid driver's license
Minimum 4 years of customer service experience required
Must be able to obtain forklift certification
Demonstrate well-organized skills
Demonstrate good phone and people skills
Must be proficient with computers
Must be capable of working in a fast-paced environment
Demonstrate excellent attention to detail
Must have excellent attendance and work performance
Must be self-motivated with a high commitment to completing tasks in a timely manner

Nice To Haves

Experience with a computerized parts management system highly desired
Parts store experience preferred

Responsibilities

Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
Assists in supervising the activities of Parts Counter Sales Representatives, develops, schedules, ensures attendance at department meetings, and ensures customer satisfaction while adhering to company policy and procedures.
Completes all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction.
Participates in all sales programs sponsored by HOLT that promotes sales through incentives and meet or exceed specified objectives.
Ensures product information systems are kept current and new product information is updated.
Assumes turn in after-hour call out rotation to assist customers in after hour call out needs.
Maintains working action pending report/CPROs.
Ensures monthly safety training and meetings are attended by all personnel.
Assists Parts Manager with interviews, performance reviews for parts counter representative team and documentation of corrective actions.
Mentors Part Counter Representatives in the development of leadership skills.
Approves Parts Counter Representatives time and actively schedules the counter team PTO.
Assumes PCC champion responsibilities.
Promotes PCC orders, usage, HOLT Hose Vans, and current dealer promotions.
Works overtime as required by workload and customers’ needs to include on call rotation.
Requires regular and punctual employee attendance.
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
Performs other duties assigned.