Parts Counter -- Heavy

Altorfer CAT•Hammond, IN

1d•Hybrid

About The Position

The individual in this position should be a personable, sales oriented, ethical problem solver. Individual should be able to adapt to all of the forces around them – customers, suppliers, employees and manufacturer’s employees. Individual should represent Dealer Product Support in a sales capacity and promote all parts for which the Dealer is an authorized Dealer, according to the direction of the General Parts Manager.

Requirements

High school diploma or equivalent; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
Above average communication skills
Mechanical aptitude
Valid driver’s license with clean driving record (no more than 2 minor violations within the past 3 years and no major violations within the past 5 years)
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Technical English language skills
Ability to write routine reports and effective correspondence
Ability to speak effectively with customers or employees.
Knowledge of word processing software, spreadsheet software, inventory software, Internet software, order processing systems, and contact management systems.

Nice To Haves

Knowledgeable on the parts systems for all vendors represented by the company
Knowledgeable about selling and on successful selling techniques
Able to deal with customer objections in a professional manner
Knowledgeable of the competitive environment in which the dealer operates

Responsibilities

Sell parts to all fax-in, email-in, call-in, and walk-in customers
Ascertain part number; inspect worn, damaged, or defective part to determine customer need
Discuss features and benefits of alternative solutions (repair options) and offer those solutions to the customer (e.g., General Duty/Reman/Used)
Advise customer of additional related parts (e.g., gaskets/seals/hardware)
Maintain accurate customer and equipment information in the CRM
Keep customers informed of new parts, services available, and dealer merchandising programs
Advise customer on substitution of part when replacement is not available
Support Product Support Field Sales/Inside Sales/Machine Sales/Service Force
Participate and complete training as required and/or available
Customer parts Sales
Customer order processing
Telephone selling
Operates within all parts policies and procedures of the company
Maintains high personal morale
Maintains excellent customer relations
Attains short and long term objectives