Parts Counter/Delivery Driver

Lithia & Driveway•Reno, NV

7d•Onsite

About The Position

The Parts Counter & Delivery Driver is responsible for providing excellent customer service, maintaining accurate parts inventory, and assisting the Parts department with routine audits, parts organization, and tracking. This individual also ships, delivers, and receives parts orders. The role requires establishing and maintaining good working relationships with wholesale and retail customers, assisting all customers promptly and professionally, and ensuring clear and concise communication. Responsibilities include maintaining parts inventory through stocking, organizing, binning, and auditing. The role also involves managing a delivery board and log, assisting with annual physical inventory, delivering parts, maintaining a clean work area and delivery vehicle, and notifying the parts manager of any issues. Additionally, the position requires answering the telephone, greeting customers professionally, completing training, sweeping floors, emptying trash, and other duties as assigned.

Requirements

Automotive dealership service experience is a plus
A team player who is focused on providing exemplary customer service
Ability to multi-task in a fast paced work environment
Strong organizational skills and detail oriented
Working knowledge of computers
High School graduate or equivalent, 18 years or older required.

Responsibilities

Establish and maintain good working relationship with Wholesale and retail customers
Assist all customers promptly and professionally including retail and service.
Communication must be clear and concise.
Maintain parts inventory, including stocking shelves, organizing bins, binning new parts and recording the location, conducting perpetual bin audits, and maintain special order bins.
Maintain a delivery board with departure times and destinations.
Maintain a detailed delivery log when handling returns and funds.
Assist in Physical Parts Inventory annually.
Deliver parts to technicians or part recipient; pull orders for counter persons when necessary.
Maintain clean and organized work area; all materials stored below the counter area.
Immediately notify parts manager of damaged parts or shortages.
Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
Complete all applicable Lithia and manufacturer training required for certification
Sweep floors and empty trash containers daily, and maintain a clean parts department
Maintain clean delivery vehicle.
Drive cautiously and safely staying within the laws of the road.
Other duties as assigned