Parts Counter Clerk

Construction Machinery Industrial, LLC•Anchorage, AK

135d•Onsite

About The Position

The Parts Counter Clerk is responsible for researching service technician's parts needs and ordering them as needed, posting parts to work orders, and customer service. This role prioritizes ensuring a safe workplace, processing quotes and orders efficiently, handling phone calls promptly, and maintaining a clean work area. Customer satisfaction is essential, and the clerk will assist with various tasks including freight charges, returns, stock orders, shipping and receiving, and parts warranty/core returns. The position also involves ordering priority boards and shop parts, prioritizing the service department's needs, participating in training, and assisting with annual inventory. Other duties may be assigned.

Requirements

High School Diploma
Experience with parts lookup and sales a must.
Driver's License (Required)

Nice To Haves

Two years of experience with automotive or construction and mining parts sales a plus.

Responsibilities

Ensure a safe work place at all times.
Process quotes and orders for assigned customers.
Process Quote Requests and Orders in a timely fashion.
Ensure all emergency orders are processed immediately upon being received.
Handle all phone calls quickly and efficiently.
Keep work area clean and organized.
Assist the warehouse personnel to ensure freight charges are accurately billed to the customer.
Assist with returns and stock orders whenever needed.
Assist with shipping and receiving.
Assist as needed with Parts Warranty and core returns.
Order priority board and shop parts orders.
Prioritize parts research and ordering for the service department.
Participate in training with Vendors and other CMI education programs.
Help with annual Inventory.
Perform other duties as assigned.