Parts Counter Associate

RJV Equipment • Mills River, NC

22h • Onsite

About The Position

This role is responsible for providing excellent customer service to both shop and field technicians, as well as assisting external customers with parts sales at the counter. The associate will identify needed parts, utilize parts catalogs and the computer system, and maintain up-to-date knowledge of product offerings to meet customer needs. Responsibilities include processing parts orders, responding to telephone inquiries, locating and obtaining parts, and maintaining a clean and organized work area. This position also involves performing other related duties as assigned.

Requirements

• Excellent verbal and written communication skills.
• Knowledgeable of techniques of receiving, storing, and issuing parts and supplies.
• Strong organizational and multi-tasking skills.
• Ability to operate basic office equipment such as phone system, computer, fax, and calculator.
• A high school diploma and/or GED is required.
• A minimum of three years’ experience in parts sales and /or counter operations is required.

Responsibilities

• Provide excellent customer service to both shop and field technicians and assist at the counter with external parts sales by listening to customers and meeting their needs.
• Service technician customers by identifying needed parts, using parts catalogs, computer system for both parts and field technicians.
• Maintain a current knowledge base of all product offerings to identify and fulfill customer needs.
• Process parts order for phone and counter.
• Respond to telephone inquiries from both internal and external customers.
• Locate and obtain parts.
• Keep counter and parts room neat and clean.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees