Parts Counter (Rapid City, SD)

Billion Automotive•Rapid City, SD

2d•Onsite

About The Position

Billion Automotive, a family-owned business since 1935 with over 25 locations across Iowa, Minnesota, and South Dakota, is seeking a Parts Counter Associate for their Rapid City, SD location. This role is crucial for maintaining customer satisfaction and supporting the growth of the organization. The ideal candidate will possess a positive attitude, strong customer service skills, and a working knowledge of automotive systems and parts.

Requirements

Valid driver’s license & acceptable driving record required
Customer service experience required (DOES NOT NEED TO BE AUTO PARTS SPECIFICALLY)
Demonstrate a positive and helpful attitude while helping customers
Requires a working knowledge of automotive systems, replacement parts sales, and needs of repair professionals
Ability to work independently and as a team in a fast-paced environment

Responsibilities

Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
Answers phone calls, providing price quotes and other information.
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
Provides high level of service to internal and external customers.
Pulls and fills orders from stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Notifies the service advisor and the customer when special ordered parts have been received.
Notifies the body shop when all parts have arrived and when they will be delivered.
Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
Follows up on back-ordered parts.
Replenishes assigned inventory daily.
Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
Sets up orders for daily shipment, delivery or pick-up.
Participates with the parts manager in maintaining a lost sales tracking program.
Other tasks as assigned.