Parts Counter Associate II - Audi North Atlanta
About The Position
The Parts Counter Associate is responsible for selling parts to all customers, whether they are over the counter, through the shop, or via phone. This role involves assisting customers in selecting required parts in a friendly, professional, and efficient manner, informing them of companion part requirements, and ensuring they are aware of the full product line. The associate will also handle incoming phone calls and counter inquiries, provide price quotes, and review body shop estimates to ensure correct parts and pricing. Additionally, the role includes managing inventory, processing payments, and maintaining a smooth workflow of paperwork.
Requirements
- Excellent communication and customer service skills.
- Ability to maintain a professional image and demeanor.
- Ability to multi-task in a fast-paced environment.
- Strong computer & phone skills (Internet, MS Outlook).
- Must be at least eighteen years of age.
- Must have a valid Driver’s License.
- Must be able to pass pre-employment screen (background and drug test).
Nice To Haves
- Proficient in CDK is a plus!
- Degree in automotive technology or military equivalent experience.
- Bi-lingual is always a plus!
Responsibilities
- Sell parts to all customers (retail and shop) over the counter, through the shop, or on the phone.
- Assist all customers in selecting required parts in a friendly, professional, and efficient manner.
- Inform customers of companion part requirements and specials, ensuring they are exposed to the full product line.
- Answer incoming phone calls and counter inquiries, providing price quotes and other information.
- Review body shop estimates to ensure correct parts and pricing.
- Pull and fill orders from stock.
- Notify the parts manager of out-of-stock parts or shop materials.
- Notify necessary parties when special ordered parts have been received.
- Pull orders and ensure all parts are tagged with customer names and job numbers.
- Follow department policy on special ordering of parts and S.O. aging.
- Follow up on back-ordered parts and replenish assigned inventory daily.
- Maintain a prompt, efficient, and timely flow of paperwork.
- Ensure all internal requests for parts are billed on service repair orders.
- Verify will-call and back-order files weekly and return or stock items not picked up.
- Receive payment from retail customers or obtain credit authorization.
- Assist outside sales representatives with their orders.
Benefits
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
- Medical insurance
- Vision insurance
- Dental insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings accounts (tax-free)
- Flex spending accounts (tax-free)
- Short-term disability plans
- Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
- Digital career path tool
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Technician Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
