Parts Correspondent Supervisor

The Raymond Corporation•Inver Grove Heights, MN

12d•Onsite

About The Position

The Parts Correspondent Supervisor assists the Parts Department in achieving parts goals by providing support and supervision to ensure consistent, accurate, and timely orders for our Internal and External Customers. The Parts Correspondent Supervisor also processes customer (internal and external) orders in an accurate and timely manner utilizing various reference materials and systems.

Requirements

High School Diploma or equivalent (GED).
Proven experience using computers including Microsoft Office, and ERP systems.
Minimum of 3-5 years customer service experience within the material handling industry.
Prior parts phone sales and some general mechanical background required.
Strong orientation to detail, organizational skills, and Leadership ability is necessary.
Experience with lift truck parts, maintenance, and operation.
Demonstrated ability to build and maintain strong customer relationships.
Strong written and verbal communication skills with internal and external stakeholders at all organizational levels.
Experience performing research, interpreting manuals and blueprints, and applying basic mechanical knowledge.
Proven ability to manage multiple tasks, plan and prioritize work, and maintain high attention to detail.
Demonstrated sound judgment and practical decision-making skills.

Responsibilities

Provides daily leadership and performance development of Parts Correspondents to ensure efficient & effective department operations.
Conducts ongoing performance management and cross training of the Parts Correspondents.
Works closely with Management and Issues credits based on Customer disputed invoices.
Escalates back-ordered parts issues with the OEM accordingly to expedite orders.
Responsible for tracking departmental KPI’s and maintains accurate accounting files and metrics.
Develops and implements revenue growth strategies & customer satisfaction initiatives.
Manages existing outside OEM parts accounts and prospects new clients.
Visits customer operations to develop and maintain relations.
Manages escalated concerns to ensure continued customer satisfaction.
Leads and develops outside PCR sales team through professional training and mentoring.
Maintains Best Practices and enhances existing branch SOP’s to promote competitive advantages.
Monitors parts ordering and material logistics to support service department and increase overall CSI.
Works in partnership with Inventory Analysts to maintain productive indexes and obsolescence control.
Performs related duties as assigned or as the situation dictates.