Parts Coordinator

Quaker Windows•Freeburg, MO

12d•$21 - $22•Onsite

About The Position

The Residential Parts Coordinator works closely with department members, sales representatives and dealers to compose estimates for parts. The position completes both quoting and ordering parts, as well as communicating with manufacturing, scheduling and shipping to make sure orders are processed as expediently as possible.

Requirements

Basic familiarity with Microsoft Office software: Excel, Word, Outlook
No direct management or supervisory responsibilities.
Observe safety and security policies and procedures, including proper use of Personal Protective Equipment including but not limited to eye and toe protection; report potentially unsafe conditions; and use equipment and materials properly during visits to the production floor.
Minimal travel to the local Quaker campuses for parts questions may be necessary.
An individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Communication Proficiency & Listening
Customer Service Focused
Thoroughness
Quality Focused
Adaptability
Professionalism
Reliability

Nice To Haves

High school diploma or a passed General Education Development test preferred
Construction, window manufacturing or experience with Quaker production preferred
Data entry experience preferred
Candidates without experience will be considered and training will be provided.

Responsibilities

Handle incoming calls and emails from Quaker dealers and sales representatives needing parts
Prepare estimates for parts for Quaker dealers
Enter Incoming Parts Orders into Quaker's Q1 system
Process Return Merchandise Authorizations
Communicate order updates as needed
Investigate Errors and Discrepancies in Parts Provided
Work with Expediter for Residential Pack & Ship on rush orders
Continually Work to Grow Relationships with Quaker dealers and sales representatives
Become Proficient in Quaker's Q1 Quote and Order Platform
Become Proficient Regarding the Quaker Residential Window and Door Product Lines
Prompt and regular attendance at an assigned work location.
Interact and communicate with employees and customers in an appropriate manner.
Availability on site to confer with staff members with whom the employee must interact on a regular basis.
Communicate via email and prepare reports.
Review and analyze data and parts information.
Plan, prioritize and monitor order activities.
Complete assigned tasks/projects in a timely manner.