Parts Coordinator II

ITW•Denver, CO

12d•$30 - $40•Onsite

About The Position

Perform a variety of duties associated with the dispatching functions in order to provide prompt and efficient service to our customers. This role involves diversified duties requiring a general knowledge of product lines and service parts, and the exercise of judgment to determine actions within standard practice. The Parts Coordinator II will have frequent contact with Branch employees and constant contact with customers and other outside personnel, requiring courtesy and tact to maintain good customer relations. Occasionally, this role may involve working with confidential data that could impact the business if disclosed.

Requirements

High School or equivalent training.
3 years of experience.
General knowledge of product lines and service parts.
Ability to exercise judgment to determine actions within the limits of standard practice.
Ability to establish and maintain good customer relations through courtesy and tact.
Ability to work with confidential data.

Nice To Haves

Experience with dispatching functions.
Experience with computer systems for call management and record keeping.

Responsibilities

Answer all incoming telephone service requests and record pertinent information.
Dispatch calls using the Call Sheet or computer, providing necessary information to Service Techs and determining priorities.
Clear calls upon receipt of complete service tickets from Service Techs.
Maintain a follow-up system for parts ordered by Service Techs to ensure customer satisfaction.
Check service tickets for proper extensions, correctness, and upcoming inspections.
File Service Tickets numerically.
Type and/or maintain Inspection List, Automatic Scale/Wrapper, and General Line.
Update and maintain files (computer or manual) from monthly active installation list change notices.
Maintain File of Equipment, which may include contacting customers regarding estimates for overhauls, prices for new equipment, and service completion.
Prepare Productivity Reports if in a manual office, potentially maintaining a "No Charge" file.
Assign service tickets to Service Techs.
Transfer incomplete service calls with all pertinent information to the Call Sheet or assign proper status in the computer for the next day.
Perform other clerical functions as necessary, such as assisting with tracking consignment, assisting walk-in customers, shipping/receiving, and handling phone calls for the supervisor.
Perform various job duties in the parts area as needed.
Train or cross-train other employees as requested.
Interface with a Branch computer if available.
Follow up on completed service calls to verify customer satisfaction and promote service contracts.