Parts Continuous Improvement Manager

JX Enterprises Inc•Hartland, WI

50d•$80,000 - $100,000•Hybrid

About The Position

The Parts Continuous Improvement Manager is responsible for driving operational excellence, frontline efficiency, and process standardization across all JX Parts Departments. Reporting directly to the Director of Parts, this role serves as an internal consultant and turnaround specialist, traveling extensively to branches to diagnose operational bottlenecks and elevate customer-service execution. By bridging the gap between corporate strategy and branch execution, this role ensures maximum data integrity, optimal tool utilization, and an elite customer experience.

Requirements

Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
5+ years of experience in purchasing, supply chain, or inventory management; parts purchasing experience preferred.
Expertise in inventory control, purchasing practices, supplier management, and contract negotiation.
Proficient with ERP systems, Google Workplace, and advanced spreadsheet analysis.
Proven ability to manage inventory parameters and optimize high-turn inventory environments.
Experience in forecasting, inventory planning, and process improvement.
Strong leadership, negotiation, and cross-functional collaboration skills.
Demonstrated ability to manage complex projects and multiple priorities with attention to detail.
Familiarity with master supply agreements, supplier business reviews, pricing structures, and sales and operations planning.

Nice To Haves

Parts purchasing experience preferred.

Responsibilities

Monitor and resolve inventory data integrity issues at the branch level, specifically leading the daily review and correction of negative quantities on hand.
Ensure branch compliance with core parts technologies, maximizing the utilization and efficiency of dispatch and delivery tools like Elite Extra and RingCX.
Establish, monitor, and analyze front-counter efficiency metrics, specifically optimizing ticket cycle times from initial customer engagement to final invoice completion.
Evaluate and elevate the customer experience at struggling locations by auditing counter operations, analyzing phone etiquette, and recommending corrective action plans.
Own the Parts Scorecard module, utilizing metrics to identify underperforming branches and proactively deploy targeted coaching to improve performance.
Travel to network locations up to 75% of the time, providing heavy on-site support to stabilize struggling branches and coach local teams back to operational health.
Lead the creation, documentation, and deployment of parts Standard Operating Procedures (SOPs), collaborating with the internal subject matter experts to ensure processes are repeatable, easy to follow, and simple to transition for succession planning.
Develop and deliver comprehensive educational rollouts covering counter operations, modern warehouse management practices, phone etiquette, and other system usage.
Partner with local Parts Managers after an on-site visit to establish post turnaround sustainability plans, ensuring behavior changes stick after visits occur.
Identify operational bottlenecks at the branch level and pitch technology innovations to eliminate waste, improve counter speed, and increase warehouse accuracy.
Act as the field champion for new part initiatives, ensuring frontline alignment for global corporate initiatives.
Audit and build actionable reporting surrounding warehouse efficiency, weighted average of parts ordered, purchase orders issued, order frequencies, and bin location accuracy.
Collaborate closely with the Director of Purchasing and Director of Pricing to ensure branch level compliance with network inventory parameters, price locks, and return structures.
Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting objectives.