Parts Consultant

LiftOne•Braselton, GA

5d•Onsite

About The Position

As a Parts Consultant, you will be playing a vital role in the fulfillment of parts requests across our family of LiftOne technicians. The Parts Consultant is responsible for triaging parts requests, investigating material numbers and availability, creating sales and service orders to meet customer requirements, and communicating customer requirements to the procurement team.

Requirements

At least 4 years of relevant parts inventory and replenishment experience or equivalent combination of experience and education.
Familiarity with material handling equipment.
Proven experience as a parts inventory and replenishment specialist or in a similar role within the service industry, preferably with exposure to high-volume transaction environments.
Proficiency in using inventory management software, customer sales or service order tools.
Solid understanding of supply chain and service technician principles, including demand requirements, inventory availability, customer orders, technical manuals, and replenishment strategies.
Proficiency with Microsoft Office Suite or related software including Microsoft Excel.
Comfortable navigating computer systems and software to assist customers or manage activities.
Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
Demonstrated ability to meticulously review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy.
Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.

Nice To Haves

Past technician experience with parts knowledge a plus.
History of working with data visualization tools (e.g. Power BI/Tableau)
Knowledge of MS Excel and experience with other Microsoft Office suite products
Working knowledge and experience with ERP systems (SAP experience is a plus)
Lean or Six Sigma certification as well as APICS or CPSM certifications a plus

Responsibilities

Monitor the parts request ticketing queue to support the technicians with appropriate actions and updates.
Collaborate with technicians and the procurement team to ensure timely material replenishment requirements are captured and executed.
Check availability of material across the LiftOne materials network.
Create and modify sales and/or service orders to meet customer requirements for material, quantity, shipping urgency, and shipment location.
Review and investigate material accuracy based on technician manuals, vendor portal information, and part interchangeability or supersession.
Communicate order updates between technicians and the procurement team to ensure all changing customer requirements are executed.
Provide reserve support to other LiftOne branches as required.
Provide friendly, proactive, and professional support to others, assisting with inquiries, concerns, and issues promptly and effectively.
Other duties as assigned.