Parts clerk - Insurance claims

Camions Excellence Peterbilt•Montreal, QC

12d•Onsite

About The Position

Excellence Peterbilt is seeking a Parts Clerk with experience in automotive or heavy-duty vehicle parts and insurance claims. This role involves managing accident-damaged vehicle files from assessment to parts ordering, ensuring effective communication between insurance companies, customers, and internal teams. The ideal candidate will have strong attention to detail, research skills, and the ability to manage multiple priorities.

Requirements

Experience with automotive or heavy-duty vehicle parts
Experience handling insurance claims, claim files, or damage estimates
Strong ability to research and identify parts
Comfortable using computer systems and electronic parts lookup tools
Excellent communication and customer service skills
Strong attention to detail when preparing and following up on files
Ability to manage multiple files and priorities at the same time
Independence, resourcefulness, and strong organizational skills
Ability to work effectively with multiple stakeholders

Nice To Haves

Body shop experience or knowledge of body parts
Heavy-duty truck experience

Responsibilities

Inspecting vehicles to identify and document damage
Taking the photos, measurements, and information required to prepare each file
Identifying and researching the parts required for repairs
Preparing detailed estimates for insurance claims
Communicating with insurance companies and completing the necessary follow-ups
Obtaining repair authorizations from insurance companies and following up as required
Ordering the necessary parts and tracking orders
Researching manufacturer repair procedures, specifications, and recommendations
Maintaining accurate, complete, and up-to-date documentation
Communicating with customers and other stakeholders regarding file status, timelines, delays, or changes
Working closely with the Parts, Service, and Body Shop departments