Parts Associate, Balise Ford
BALISE MOTOR SALES COMPANY•Wilbraham, MA
•$18 - $22•Onsite
About The Position
The Parts Counter Associate is responsible for assisting mechanics and customers with purchasing needs for parts and supplies. This role involves handling parts payment collection, ensuring correct billing through the service department, mechanical, and collision repair. It also includes maintaining accurate records, assisting retail and wholesale customers, processing warranty claims, and managing inventory using computerized systems.
Requirements
- Previous parts counter, inventory or related automotive experience is required.
- Excellent customer service skills.
- Attention to detail is crucial to ensure parts are researched and stored correctly, and all records are accurate.
Nice To Haves
- Operating a forklift in warehouse or dealership settings for receiving, stocking, and moving inventory is preferred, but not required.
Responsibilities
- Handling parts payment collection and ensuring all parts are billed correctly through the service department, mechanical and collision repair.
- Completing appropriate record keeping, including tagging all parts with customer name and job number for easy reference.
- Helping retail counter and wholesale customers identify and purchase the correct parts or accessories using electronic catalogs or parts manuals.
- Processing warranty parts claims and returns according to manufacturer and dealership policies.
- Using computerized catalogs and inventory systems to look up part numbers, check stock levels, and place orders for out-of-stock items.
- Receiving, unpacking, and storing incoming shipments, verifying quantities and updating records in a timely manner.
- Answering phone calls providing parts price quotes and other inquiries.
- Issuing correct parts and supplies to service technicians to support repairs.
- Preparing and shipping parts orders to customers or other locations, following proper packaging to prevent damage.
- Following up on back-ordered parts and ensuring timely delivery to maintain workflow.
- Notifying service personnel and retail customers when special-ordered parts orders arrive.
- Keeping the parts counter and stockroom clean, organized, and well-stocked, replenishing inventory daily.
- Performing other duties assigned by the Parts Manager.
Benefits
- Health, dental, life and disability insurance
- 401(k) with company match
- Flexible spending accounts
- Paid Time-Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
