Ford Automotive Parts Associate
BALISE MOTOR SALES COMPANY•Wilbraham, MA
•$16 - $24•Onsite
About The Position
The Parts Counter Associate is responsible for assisting mechanics and customers with purchasing needs for parts and supplies. This role involves tracking all incoming and outgoing parts, handling payments, ensuring correct billing, and maintaining accurate records. The associate will use electronic catalogs and inventory systems to identify and order parts, process warranty claims, and manage shipments. Additionally, they will answer customer inquiries, provide price quotes, and ensure the parts counter and stockroom are kept clean, organized, and well-stocked.
Requirements
- Previous parts counter or related automotive experience is required
- Excellent customer service skills
- Ability to multitask and maintain a clean, well-organized workspace
- Attention to detail is crucial to ensure parts are researched and stored correctly, and all records are accurate
- Operating a forklift in warehouse or dealership settings for receiving, stocking, and moving inventory is required
Responsibilities
- Tracking all incoming and outgoing parts for dealership
- Handling parts payment collection and making sure all parts are billed correctly through service department, mechanical and collision repair
- Complete appropriate record keeping; including tagging all parts with customer name and job number for easy reference
- Help retail and wholesale customers identify and purchase the correct parts or accessories using electronic catalogs
- Refer to parts manual to identify exactly the right parts for the make, model, and year of vehicles being serviced
- Process warranty parts claims and returns according to manufacturer and dealership policies
- Use computerized catalogs and inventory systems to look up part numbers, check stock levels, and place orders for out-of-stock items
- Receive, unpack, and store incoming shipments, verify quantities and updating records in a timely manner
- Answer phone calls providing parts price quotes and other inquiries
- Issue correct parts and supplies to service technicians to support repairs
- Prepare and ship parts orders to customers or other locations, following proper packaging to prevent damage
- Follow up on back-ordered parts and ensure timely delivery to maintain workflow
- Notify service personnel and retail customers when special-ordered parts orders arrive
- Keep the parts counter and stockroom clean, organized, and well-stocked
- Replenish inventory daily
- Maintain a professional appearance
- Other duties assigned by the Parts Manager
Benefits
- Health, dental, life and disability insurance
- 401(k) with company match
- Flexible spending accounts
- Paid Time-Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
