Parts Associate, Toyota Warwick

Balise Motor Sales•Warwick, RI

2d•$16 - $24•Onsite

About The Position

The Parts Counter Associate is responsible for assisting mechanics and customers with purchasing needs for parts and supplies. This role involves tracking all incoming and outgoing parts, handling payments, packaging and shipping parts, and maintaining accurate records. The associate will use parts manuals to identify correct parts and provide high-quality customer service, including answering phone calls and notifying relevant parties about parts status.

Requirements

Experience in the automotive Parts Field
Customer service and organization skills

Nice To Haves

Familiarity with the vehicle products is preferred, but not required
CDK Knowledge and Experience is preferred, but not required

Responsibilities

Tracking all incoming and outgoing parts for dealership
Handling parts payment collection and ensuring all parts are billed correctly through the service department and collision repair
Packaging and shipping parts back to the manufacturer
Completing appropriate record keeping, including tagging all parts with customer name and job number for easy reference
Referring to parts manual (hard copy & electronic format) to identify the correct parts for the make, model, and year of vehicles being serviced
Providing the highest quality of customer service
Answering phone calls providing price quotes and other information
Notifying Parts Manager of out-of-stock parts or materials that need immediate attention
Notifying Service Advisor and/or Customer when specialty parts have been received
Notifying the Body Shops when all parts have arrived and when they will be delivered
Assisting in putting all orders away in a timely manner
Following up on backordered parts
Other duties assigned by the Parts Manager