Parts Associate - Entry Level

Cummins•Duluth, MN

9d•$48,800 - $73,200•Onsite

About The Position

We are looking for a talented onsite Service Parts Associate to join our team in Duluth, MN. In this role, you will make an impact by receiving, handling, storing, performing system transactions, and dispatching parts in the local branch, checking for damage and discrepancies. You will also handle customer parts counter duties, including receiving calls, assisting walk-in customers, completing paperwork, and processing transactions. Developing positive relationships with internal and external customers through communication and identifying upsell opportunities is key. You will support other parts personnel in sourcing complex parts requests and perform other duties such as managing stock levels, operating a forklift, shipping and receiving, warehouse activities, inventory management, and core processing.

Requirements

Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.
Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.
Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse.
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Nice To Haves

prior parts experience preferred.
Forklift experience preferred.

Responsibilities

Under limited supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.
Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).
Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.
Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.
Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.
Deliver and pickup parts to remote parts storage & Customer site.
Maintain & perform weekly inventory of remote parts storage.