Parts Associate, Toyota Automotive
About The Position
The Parts Counter Associate is responsible for assisting mechanics and customers with purchasing needs for parts and supplies. This role involves tracking all incoming and outgoing parts for the dealership, handling parts payment collection, and ensuring all parts are billed correctly through the service department and collision repair. The associate will also be responsible for packaging and shipping parts back to the manufacturer, completing record keeping, and using parts manuals to identify the correct parts for vehicles. Additionally, the role requires providing high-quality customer service, answering phone calls, notifying the Parts Manager of out-of-stock items, informing Service Advisors and Customers about received specialty parts, and notifying the Body Shops of part arrivals and deliveries. The position also includes assisting with putting away orders and following up on backordered parts, along with other duties assigned by the Parts Manager.
Requirements
- Experience in the automotive Parts Field
- Customer service and organization skills
Nice To Haves
- Familiarity with the vehicle products is preferred, but not required
- CDK Knowledge and Experience is preferred, but not required
Responsibilities
- Tracking all incoming and outgoing parts for dealership
- Handling parts payment collection and making sure all parts are billed correctly through service department and collision repair
- Packaging and shipping parts back to the manufacturer
- Complete appropriate record keeping; including tagging all parts with customer name and job number for easy reference
- Refer to parts manual (hard copy & electronic format) to identify exactly the right parts for the make, model, and year of vehicles being serviced
- Providing highest quality of customer service
- Answer phone calls providing price quotes and other information
- Notify Parts Manager of out-of-stock parts or materials that need immediate attention
- Notify Service Advisor and/or Customer when specialty parts have been received
- Notify the Body Shops when all parts have been arrived and when they will be delivered
- Assist in putting all order away in a timely manner
- Follow up on backordered parts
- Other duties assigned by the Parts Manager
Benefits
- Health, dental, life and disability insurance
- 401(k) with company match
- Flexible spending accounts
- Paid Time-Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
