Parts and Services Sales Representative (PSSR)

Sandvik•Elko, NV

22h•Onsite

About The Position

Sandvik Mining in Elko, NV is seeking a Parts and Services Sales Representative (PSSR). This role is for a driven self-starter with a continuous desire to learn and grow, possessing a strong understanding of underground mining and the market. The ideal candidate has a sales-oriented focus with technical insight, the ability to perceive customer needs, and a consultative approach to developing and implementing customer solutions. A team player who promotes a culture of safety and thrives under pressure is desired. Sandvik Mining is a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling, and materials handling. The purpose of this role is to represent the company at the customer’s site, understand customer needs, and support solution-oriented service offerings that deliver value. The role supports maintenance planning, coordination, and execution; manages parts planning and tracking; supports accurate invoicing capture; and collaborates closely with the sales team, service manager, and workshop to ensure customer requirements are met through effective, safe, and commercially aligned solutions.

Requirements

Demonstrated experience in parts and services sales, maintenance support, or technical service roles within OEM mining, heavy equipment, or industrial environments, with a strong understanding of customer operations and aftermarket service delivery.
Proven experience representing the company at customer sites, acting as a primary customer interface and supporting solution‑oriented service offerings aligned with customer needs and business objectives.
Experience supporting maintenance planning and execution, including coordination with service management, workshop teams, and customers to ensure effective and timely service delivery.
Working knowledge of parts planning, forecasting, tracking, and logistics, including coordination to support maintenance and service activities.
Experience capturing and supporting commercial and invoicing‑related information, ensuring accuracy and alignment with contract, service, and customer requirements.
Demonstrated ability to collaborate cross‑functionally with sales, service managers, planners, and workshop personnel to deliver integrated Parts & Services solutions.
Experience promoting safe work practices and working in accordance with company, customer, and regulatory requirements while operating at customer sites.
Valid driver’s license with the ability to travel to and from customer sites, as required for on-site customer representation.
Customer‑ and site‑specific safety inductions and authorizations, including mine site access credentials, required to perform work and represent Sandvik at customer locations.
Safety training and certifications applicable to site operations, such as hazard awareness, lockout/tagout, working at heights, confined space awareness, and mobile equipment safety, as required by customer or regulatory standards.
Regulatory compliance certifications, where applicable (e.g., MSHA Part 46/48 or equivalent regional mining safety certification), based on customer site requirements and jurisdiction.
Sandvik internal training and authorization, including product, parts, service processes, and commercial systems training to support Parts & Services solution delivery.
First Aid/CPR certification or equivalent emergency response training, where required by customer site or internal safety standards.
Ability to work regularly at customer sites, including exposure to active mining or industrial environments, and adapt to site‑specific requirements and operating conditions.
Willingness to travel as required to support customer locations, meetings, and service activities within the assigned territory.
Strong customer‑facing communication skills, with the ability to understand customer needs, support solution‑based discussions and represent Sandvik in a professional manner.
Demonstrated ability to work collaboratively across functions, supporting alignment between sales, service management, planning, and workshop teams.
Ability to manage multiple priorities and respond effectively to changing customer or operational requirements.
Working knowledge of basic commercial and contract principles, including service scope, parts usage, and invoicing support.
Proficiency with company systems and tools used for parts, service, and commercial support (e.g., ERP, CRM, service reporting systems), or ability to be trained.
Commitment to Sandvik core values, including Customer Focus, Winning Together, and Responsibility, with an emphasis on safety, compliance, and ethical conduct.

Nice To Haves

Technical diploma, associate degree, or equivalent experience in a mechanical, maintenance, industrial, or mining‑related discipline is preferred, or equivalent combination of education and relevant field experience.
Ongoing development through product, service, and sales process training aligned with Parts & Services Sales Representative (PSSR) requirements and Sandvik operational standards.

Responsibilities

Represent Sandvik at the customer’s site as the primary on‑site interface, maintaining a strong customer focus and supporting solution‑based service delivery to meet customer operational and business needs.
Support maintenance planning, coordination, and execution activities by working closely with the customer, service manager, and workshop to ensure work is planned, resourced, and executed safely and efficiently.
Assist with parts planning, forecasting, and tracking to ensure required components are identified, ordered, delivered, and available to support maintenance and service execution.
Capture, validate, and track maintenance and service‑related information required to support accurate and timely invoicing in accordance with contract and customer requirements.
Collaborate closely with the sales team to identify customer needs, support solution selling opportunities, and ensure service offerings align with customer objectives and Sandvik capabilities.
Interface with internal stakeholders, including sales, service management, planning, and workshop teams, to support cross‑functional execution and ensure alignment across site and branch operations.
Monitor progress of planned maintenance and service activities, identify potential issues or deviations, and communicate proactively with customers and internal teams to support timely resolution.
Ensure required documentation, records, and reporting related to maintenance; PSSR activities, parts usage, and invoicing are completed, accurate, and maintained in accordance with company procedures.
Promote safe work practices and compliance with company, customer, and regulatory requirements while supporting efficient and commercially aligned service delivery.