USA - Parts and Service Sales Representative (PSSR)

Normet Group•Salt Lake City, UT

52d•Remote

About The Position

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine. POSITION DESCRIPTION Country: USA Location: Southeast, USA - This is a remote position in Southeast, USA Approver: Services Manager and HR Status: Open Business Area: Services Parts and Service Sales Representative (PSSR) PRIMARY ROLE RESPONSIBILITY: The PSSR is responsible for maintaining and developing Normet’s customer experience. This relationship is supported by active involvement in both parts and service sales. Special attention is needed with inventory planning, parts consumption, training, and service requirements at the mine site level while being an active account management team member. REPORTING TO: Services Manager, North America

Requirements

A minimum of 5 years’ experience in mining and aftermarket sales support
Capacity to operate in a demanding environment with competing priorities
Willing to travel up to 75% within the USA
An elevated level of responsiveness, organization, and interpersonal skills
Detail orientation, financial acumen, a strong command of sales tools and account management
Excellence in written and verbal communication
Budget/forecasting financial management skills
Must already have valid work authorization for the USA, and be familiar with underground mining operations, equipment, and heavy equipment maintenance

Responsibilities

Business Growth and Functional Execution of the sales strategy for parts and services, growth within current and new customer base, building on strong market intelligence
Active management in customer planning with spare parts, consumption levels, and portfolio offerings available within Normet
Overall rapport building with customers, developing a profitable business relationship
Responsible for leading and delivering on customer-specific monthly revenue targets
Identify gaps in customer purchasing behavior and work to create solutions to penetrate new sales
Active involvement with recommended spare parts lists and total cost of ownership modeling, pursuit of rental and used equipment opportunities
Assist in backlog management of parts to customers – working with internal and external solutions to mitigate shortages
Execution of customer meetings on-site and through remote application: pre-planning, post-meeting review, and task assignments of resulting actions including preparing quotes and proposals
Provide feedback to engineering & production regarding quality, parts reliability, and service with an understanding of bringing forward the voice of the customer
Active management in updating the customer fleet status and operating hours within Normet systems
Assist with forecasting, aligned with expected growth and actual order intake, against historical spend
Responsible to develop and execute the sales plan in a profitable and accountable fashion
Customer-focused to positively support the growth of Normet
Customers include both internal and external stakeholders, with the ability to conduct work professionally
Interacts with the equipment sales team, ensuring proper collaboration and account management development
Develop and collect market knowledge. Identify and review the competition and relay this information to the Normet Sales and Service Teams
Complies with all Normet policies regarding HSEQ and ensures compliance with team members
Active participant in ensuring Normet operations and products support HSEQ initiatives
Provide support for risk assessments, lead incident investigations, and be responsible for reporting improvements as needed
Ability to support the creation and updating of HSEQ documentation where applicable
Ensures compliance to Normet Values, & Normet Policies and Procedures
Continuous improvement journey with behaviors supporting improved product knowledge, learning and development, and competency training
Stays current with industry developments, competitive offerings, and issues affecting sales and customers
Retain existing industry certifications, and where applicable acquire updates and advancement
Active contributor and team member in both the sales and service teams in North America
Protect their own health and safety and avoid adversely affecting the health and safety of any other person
Comply with Normet safety policies, procedures, and work practices
Ensure contractors and visitors are aware of all necessary safety instructions and information when on Normet premises
Must wear specific PPE clothing and items relevant for the task you are undertaking
Must read and understand all relevant SOPs pertaining to any equipment/machinery/vehicles
Must report all safety issues and or emergencies in the workplace