Parts and Service Sales Representative (PSSR)

Mobile Track Solutions•Elkader, IA

About The Position

As a Parts and Service Sales Representative you will work to promote parts and service solutions within the MTS dealer network with a strong focus on customer up-time. This position is based in Elkader and is responsible for servicing customers across the Midwest sales territory.

Requirements

Minimum prerequisite education, training, and/or experience required: 2-year Technical, or Business associate degree is required
Bachelor's Degree in Business or related field is desired
5+ years of technical equipment or manufacturing experience is required
2+ years of experience working with MTS equipment
Ability to do minor hands-on field repairs and troubleshooting with factory input
Must have and maintain a clean driving record.
Strong positive attitude
Excellent communication abilities and willingness to conduct presentations of products and training in front of large groups.
Proficient with Microsoft Office tools Excel, Word, Outlook and PowerPoint
Up to 90% travel required, primarily within the United States
Communication – Ability to read, write and speak English. Must be able to articulate ideas and plans and communicate these accurately and effectively to others.
Result Oriented and self-starter
Ability to make quick and smart decisions under pressure
Professional approach to time, costs and deadlines
Hand-tools Used: Small Hand tools
Equipment Used: Occasional use of Overhead Cranes
Movement: Walking, Standing, Sitting, Bending, Holding
Lift and or Carry: 21-50lbs Occasionally
Sensory: Hearing, Speech, Vision, Tactile

Nice To Haves

Bachelor's Degree in Business or related field is desired

Responsibilities

Collaborate with Dealer Sales/Rental, Parts, and Service teams to ensure exceptional customer satisfaction of MTS Equipment.
Advocate for strong maintenance and inspection practices among customer and dealer fleets.
Focus on revenue generation, downtime management, and overall customer/dealer satisfaction.
Direct communication with dealers and customers to help solve problems and provide up–to-date information regarding products.
Maintain in-depth technical knowledge on all products and processes put forth by MTS
Provide administrative support with Warranty documentation, technical documentation, and other tools used within the department.
Assist with repair and troubleshooting of MTS equipment.
Identify prospective clients' exact needs through questioning and direct observation
Manage service campaign capture-rate within assigned dealer territories.
Maintains confidentiality
Conducts himself/herself in a professional manner
Performs all other duties assigned