Parts/Service Advisor

Peak Industrial•Odessa, TX

3d•Onsite

About The Position

Peak Industrial is seeking a Parts and Service Advisor to join our team in Odessa, Texas. This role is responsible for maintaining effective parts department processes to ensure customer satisfaction, managing parts inventory using proprietary software, and handling customer interactions for parts and service requests. The advisor will also interact with shop technicians, oversee customer work orders, place orders with suppliers, manage freight expenses, and maintain daily shipping and receiving records. Additionally, the position involves ensuring ongoing departmental efficiencies and improvements.

Requirements

Sales and customer service skills.
Strong written and verbal communication skills.
Organization and mathematical skills to manage inventory, pricing and estimates.
Ability to work in a fast-paced environment.
Mechanical and parts knowledge and experience sufficient to work closely with parts in inventory.
2-3 years’ experience in a parts, service or inventory department.
Must have driver’s license and maintain a clean driving record.
Must pass a background check and pre-employment drug screen.

Nice To Haves

Experience with construction equipment a plus, but not required.
Prior experience with parts and equipment preferred.

Responsibilities

Maintain established effective parts department processes to ensure internal and external customer satisfaction.
Use proprietary software to lookup, manage and sell our parts inventory.
Customer interaction, answering phones, answering questions, finalizing sales and updating customers.
Fulfill all phone, walk-in and online customer requests for parts & service.
Interaction with shop technicians providing parts for repairs.
Oversees customer work orders from creation to close and invoicing.
Place orders with suppliers.
Freight expense control.
Maintain daily shipping and receiving.
Complete and file all parts department and service work orders.
Maintain communication with customers on parts ordering, wait times, and provide updates as needed.
Ensure ongoing efficiencies and improvement of the department by making updates and responding to new developments.
Other duties as assigned.