Parts Advisor | Front Counter
About The Position
At BMW of Lynnwood, the front counter is where guests and technicians come when they need answers fast and parts delivered right. The Front Counter Parts Advisor is a guest-facing, team-critical role that keeps the service department moving and the BMW ownership experience on track. Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
Requirements
- Parts counter or dealership experience preferred
- BMW or European brand familiarity a strong plus
- Mechanical background or automotive enthusiasm welcome -- hands-on knowledge translates well at the front counter
- Customer service experience considered -- if you know how to serve people well and learn products quickly, we can build the rest
- Detail-oriented and accurate -- parts identification errors cost the service department time and the guest trust
- Clear, friendly communicator -- comfortable working with technicians, service advisors, and retail guests simultaneously
- Comfortable navigating electronic parts catalogs and DMS platforms -- or quick to learn them
- Organized and composed under pressure -- the front counter moves fast and accuracy can't slip
- Valid driver's license with a clean driving record
- A team-first mindset -- when the parts counter runs well, the whole service department runs well
Nice To Haves
- Our strongest parts counter candidates have come from dealership parts departments, auto parts retail, mechanical backgrounds, and customer-facing roles where product knowledge and speed under pressure were the daily standard.
Responsibilities
- Assist retail guests, service technicians, and service advisors at the front counter -- providing accurate parts identification, availability, and pricing with efficiency and professionalism
- Look up and source BMW parts using manufacturer catalogs and electronic parts systems -- accurately matching components to vehicle specifications
- Process parts sales, returns, and special orders -- maintaining accurate transaction records in the DMS
- Coordinate with the back counter and warehouse to pull, stage, and deliver parts to technicians without disrupting repair workflow
- Communicate parts availability, lead times, and back-order status clearly to service advisors and guests
- Build and maintain strong relationships with retail guests and wholesale accounts through consistent, knowledgeable service
- Support inventory accuracy through cycle counts, proper receiving procedures, and organized bin maintenance
- Represent BMW of Lynnwood with the professionalism and product knowledge the brand demands
Benefits
- Paid BMW manufacturer parts training and product knowledge development
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Clear career path -- strong parts advisors grow into parts management and broader fixed ops roles at Swickard
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
