TriStar JCB - Parts Advisor

Tristar JCB•Murfreesboro, TN

8d•Onsite

About The Position

The Parts Advisor is responsible for keeping track of inventory, receiving, and selling parts. This role is crucial for maintaining parts inventory to support all products within APO and involves reviewing sales/profit performance with key stakeholders to identify areas for improvement. The Parts Advisor will utilize the Dealer Management System (DMS) for inventory, recordkeeping, and parts information. They will serve counter customers, suggest additional related items (upselling), and communicate customer relationship issues to the General Service Manager. Accurate and prompt entry of parts sales orders, daily completion of all parts orders, and tracking of incomplete orders are key responsibilities. The role also includes processing parts returns, assisting with Field and Shop Tech part orders, checking in work order parts, analyzing current inventory against computerized records, and maintaining a neat lobby display and counter work area. Ensuring all Dealer Parts targets/goals are met and maintaining KPI information for tracking targets are also essential. The Parts Advisor must inspect all parts for damage, quality, and accuracy, returning and re-ordering any damaged or incorrect parts, and comply with all Dealer and OSHA safety rules, guidelines, and standards. Other related duties may be assigned.

Requirements

Prior parts experience a plus.
Prior warehouse experience preferred.
Prior customer service experience preferred.
Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.
Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly, and effectively addresses customer concerns or problems. Assure customers he/she is willing to work with them to meet their needs. Presents are cheerful, positive manner with customers.
Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
Safety: Fully supports, encourages, and follows safe work behavior and considers safety a paramount importance in the workplace.
Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the roles & responsibilities and other applicable sources. Demonstrates the effective application of the job-specific knowledge, skills, and ability required to resolve job-related challenges in the workplace.
Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others have a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoid surprises.
Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, do not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency, and adjusts schedules as needed to achieve without sacrificing quality of work.
Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitment. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual follows instructions, policies, and procedures.
Strong problem-solving and analytical skills.
Ability to work in a high-stress environment.
Detail-oriented and able to work independently.
Collaborative approach to resolving issues impacting various groups across the enterprise.
Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.
Enjoy working in a dynamic environment and be a self-motivated team player.
Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Responsibilities

Ordering parts from preferred vendors, tracking parts for arrival, distribution, storing parts, and ensuring the prompt return of damaged or unused parts.
Handling all customer orders in keeping with company customer satisfaction practice.
Maintaining parts inventory to support all products within APO.
Reviewing the previous month’s sales/profit performance with key stakeholders to determine where improvements can be made to increase profitability.
Utilizing DMS for inventory, recordkeeping, parts information, etc.
Serving counter customers or acknowledging promptly upon approaching the parts counter.
Suggesting at least one additional related item to each customer on every call (Upselling).
Communicating all customer relationship issues to the General Service Manager, including complaints, obtaining all pertinent information before reporting and suggesting course of action.
Entering all parts sales orders promptly and correctly in the computer to print and shipping the order.
Completing all parts orders daily, assisting co-workers as needed.
Tracking any incomplete order status (outstanding orders, backorders, and credits) and following up as necessary.
Processing parts return the day received, checking for condition, and ensuring they are stocked same day.
Assisting with filling Field and Shop Tech part orders.
Checking in workorder parts, labeling, and distributing immediately upon receipt or storing in an organized manner until the assigned job is ready for the part.
Analyzing current inventory and spot-checking to ensure that actual inventory coincides with computerized inventory, along with reviewing back orders, etc.
Maintaining neat lobby display and counter work area to ensure company standards and appearance.
Ensuring all Dealer Parts targets/goals are met and maintaining all KPI information for tracking targets.
Tracking any incomplete order status (outstanding orders, backorders, and credits) and following up as necessary.
Inspecting all parts for damage, quality, and accuracy.
Returning and re-ordering any damaged or incorrect parts.
Complying with all Dealer and OSHA safety rules, guidelines, and standards.
Performing other related duties as assigned.