Partnerships Manager

Indeed Flex•Austin, TX

16h•$60,000 - $80,000•Hybrid

About The Position

The Partnerships Manager is responsible for fostering and maintaining strong relationships with agency partners to ensure seamless collaboration, compliance, and performance optimization. This role serves as the primary point of contact for agency partners, managing communication, onboarding, and issue resolution while driving strategic initiatives that enhance engagement and fulfillment. Additionally, the Partnerships Manager plays a key role in supporting business development efforts, working cross-functionally to implement new client requirements, improve processes, and maximize agency contributions to the company’s success. Through data-driven performance monitoring, strategic negotiation, and proactive problem-solving, this role ensures that agency partnerships drive value and align with company goals.

Requirements

Significant business development or direct sales experience, specifically targeting enterprise-level business and contacts at c-level or above.
Commercially minded with high-level attention to detail.
Superb ability to build rapport quickly within a face-to-face environment.
Previous experience of managing multiple sales processes through to completion.
Must possess the desire to succeed and be obsessive about hitting targets consistently.
Excellent communication skills.
Have a natural ability to persistently motivate yourself and others by being a great team player.
Strong organizational skills, attention to detail and time management.
Strong IT skills and have experience using CRM systems preferably Salesforce.

Responsibilities

Take ownership of communication with integral agency partners, answering queries, issue management and dispute resolution, ensuring supply relationships run smoothly and executing strategy.
Work collaboratively with the Partnerships Development Manager to close new agency relationships, picking up once handed over at appropriate stages in the cycle and maintaining involvement to ensure agency engagement during handover.
Onboarding new agencies following onboarding processes and adhering to timelines, including: contract management, portal training, client briefings, collating compliance documentation, coverage mapping, and ensuring onboarding documentation including rate cards, training material and client briefings are regularly updated.
Establish rapport and build relationships with agency partners to monitor and maximise engagement, compliance and adherence to processes.
Develop open and honest strong relationships with agency partners that encourages trust and transparency, with diarised regular communication with integral agency partners, ensuring ongoing dialogue.
Holding agencies accountable for performance levels, proactively monitoring agency partner performance using Agency and Client dashboards regularly on Tableau, identifying and addressing issues with fulfillment and demand, escalating where necessary both to internal and external stakeholders.
Creating, implementing and refining new processes to enable agency supply on new accounts.
Create and deliver training presentations for agency suppliers. Effectively communicating demand, briefing new and existing agencies on projects and upcoming client requirements.
Interim escalation point both internally and externally, take an impartial view and reach a fair conclusion when there is a dispute or misunderstanding by effectively liaising with the client and internal departments to resolve the situation, escalating and seeking advice where appropriate and necessary.
Reviewing and analyzing agency feedback and issue log, identifying areas for improvement within our service, escalating any issues to relevant areas of the business and presenting solutions.
Develop new business opportunities through a mix of professional networking methods.
Build a strong pipeline of fully qualified opportunities within the desired client market.
Proactively source your own new business partnerships.
Work with mid-market and marketing as appropriate to promote and convert the sales pipeline.
Delivering confident, well-researched and individually tailored sales presentations to prospective client senior management.
Develop pre-sales materials to i.e. proposals, client presentations and case study documents.
Sharing of industry best practices with clients to maximize the value of our solutions and services.
Negotiating commercial and contractual agreements.