Partnerships and Success Specialist - Boston, MA

Able Innovations • Boston, MA

11d • Hybrid

About The Position

Able Innovations is seeking dynamic individuals from the healthcare industry to join our Customer Success Team as Partnerships and Success Specialists. This role involves serving as an on-site expert, training hospital staff on how to use Able Innovations' cutting-edge technology to improve patient safety and efficiency. You will represent the company during critical product launches and implementation phases, acting as the face of Able Innovations in your territory. This position is ideal for someone who thrives at the intersection of technology, education, and human connection. It is a contractual, fixed-term role for an expected duration of 4-6 months, based in Boston, MA, with local and regional travel to healthcare facilities in the USA. You will have support from the Toronto HQ.

Requirements

• Minimum 2+ years of clinical experience in a hospital setting (Med/Surg, ICU, or ER) preferred.
• Experience as a Registered Nurse (RN), RPN/LPN, Nursing Aide, Porter, OT, PT, PSW or any healthcare clinician role.
• Experience as a preceptor, charge nurse, or clinical educator is a huge plus.
• Must be comfortable speaking to groups and teaching peers.
• Ability to be comfortable with learning new hardware/software and troubleshooting basic issues.
• Approachable, empathetic, and persuasive personality.
• Valid D driver's license.

Nice To Haves

• Passionate about healthcare technology and innovation.
• Love working with people and can make complex things feel approachable.
• Experienced in clinical education, implementation, or client support in healthcare settings.
• A clear communicator-comfortable leading both group demos and 1-on-1 support.
• Resourceful, organized, and thrive in fast-paced environments.
• Open to frequent travel across North America.

Responsibilities

• Lead hands-on training sessions for hospital staff (nurses, porters, techs) on the safe and effective use of Able Innovations equipment.
• Provide "at-the-elbow" support during shift changes and peak hours to ensure staff feel confident using the new technology in real-time.
• Serve as Able Innovations' primary on-site lead during the assignment period, helping coordinate day-to-day implementation activity and acting as a reliable point of contact for the customer site.
• Build relationships with frontline teams, managers, educators, and hospital leadership to support successful adoption and a strong customer experience.
• Bridge the gap between engineering and nursing, translating technical features into clinical benefits.
• Observe usage on the floor, identify barriers to adoption, and gently encourage hesitant staff to try the new workflow.
• Report site-specific feedback, bugs, or wins back to the Able Innovations headquarters to help improve the product.
• Help drive overall account success by identifying opportunities to improve engagement, strengthen site-level advocacy, and support long-term adoption.

Benefits

• Gain valuable experience in the MedTech industry and add "Clinical Educator" to your resume.
• Help other clinical staff work more safely.
• Play a key role in leading site activities, supporting stakeholder relationships, and driving successful adoption during an important period of implementation and change.
• Focus on education, support, workflow adoption, customer advocacy, and measurable success outcomes.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed