Partnership Operations Business Enablement, Senior Associate - open location

EY • Hartford, CT

1d • $60,400 - $124,500

About The Position

The Senior Associate, Partnership Operations Business Enablement, owns the day-to-day intake, routing, tracking, and resolution of inquiries received through the Partnership Operations mailbox and related channels. The role ensures partner requests for the Enablement group are assigned, acknowledged, escalated when needed, and closed out accurately and on time. This mailbox ownership is the core function of the position.

The role also provides backup coverage to the Assistant Director responsible for Partner Data Integrity and Reporting. With appropriate cross-training, the Senior Associate is expected to build proficiency in database management and reporting, and in maintaining the integrity of data in Partnership websites, systems, and related data assets. The position calls for a detail-oriented, process-driven candidate who can manage a high-volume communications queue alongside technical, data-sensitive administrative systems, triage competing priorities, identify problems, and escalate appropriately.

Responsibilities also include managing user access and access-request tracking, supporting partner data integrity, preparing partner mailings and communications, coordinating report requests, and supporting Partner News Network content and onboarding-related activity. The role is based in one of the listed locations: New York City, Hoboken, Boston, Hartford, Chicago, Dallas, Houston, Nashville, Atlanta, Cleveland, Charlotte, Denver, or Philadelphia.

Requirements

• Bachelor's degree required.
• A minimum of 3-5 years of experience in business operations, administration, project coordination, or a related function.
• Strong organizational, project management, and follow-up skills, with the ability to manage multiple open items, deadlines, and systems concurrently.
• High attention to detail and commitment to accuracy, particularly when provisioning system access or handling partner data.
• Strong written communication skills, including clear acknowledgements, follow-up notes, and partner-facing correspondence.
• Sound judgment in identifying urgent, sensitive, or complex matters requiring escalation, including access-security concerns.
• Comfort working with Microsoft Outlook, Teams, Excel, SharePoint, Power Automate, similar collaboration and automation tools, and electronic file management systems.
• Ability to perform basic data queries, extracts, and reviews using tools such as Excel, Power BI, SQL, or MS Access to support data integrity checks and reporting.
• Strong customer-service mindset and focus on creating a consistent, professional partner experience.
• Process-oriented mindset, with the ability to identify recurring themes, test improvements, and pivot as needed.
• Excellent interpersonal skills and ability to interact effectively with people at all levels inside and outside the Partnership Operations department.
• Flexibility to support time-sensitive partner inquiries, access requests, and urgent follow-up needs.
• Ability to learn Partnership systems and take on data-management backup responsibilities with reasonable ramp-up time.

Nice To Haves

• Knowledge of accounting, taxation, and data warehousing.
• Prior exposure to shared-mailbox management and systems or data administration.
• Knowledge of data warehousing concepts.

Responsibilities

• Monitor the Partnership Operations mailbox and voicemails for new partner inquiries, requests, and follow-ups.
• Review, route, and track inquiries by topic, urgency, ownership, response status, and next steps, ensuring each request reaches the correct owner.
• Follow up with owners to confirm inquiries are acknowledged and addressed within expected timeframes; escalate time-sensitive, complex, or unresolved matters.
• Identify recurring inquiry themes and process gaps, and work with department leaders to draft approved canned responses.
• Use mailbox metrics to surface trends, aging items, and escalation needs, and partner with the technology team on improvements to intake, routing, tracking, and reporting.
• Provide backup coverage for Partner Data Integrity and Reporting responsibilities and applications managed by the Assistant Director, building proficiency over time.
• Process user access provisioning and de-provisioning requests for POA, PNN, PMT, GoFileRoom, and Partnership server folders according to department procedures.
• Maintain and triage the SharePoint-based PO Requests Tracker for incoming access requests.
• Manage OneAccess group ownership for shared mailboxes and Partnership security and distribution groups.
• Support the accuracy of partner data in POA, coordinate with Global IT and system owners on data variances, and review mailing populations before distribution.
• Load emails and distribution lists in the Partner Mailing Tool and issue partner memos and communications through PMT and PNN.
• Coordinate fulfillment of partner data report requests and route report-generation needs through the PO Technology request process.
• Support approved Partner News Network homepage and content updates, and flag outdated or unclear content that may contribute to partner inquiries.
• Support onboarding-related PNN activity, including Welcome Kit uploads, promo and partner onboarding portal links, and population syncs.

Benefits

• Medical and dental coverage.
• Pension and 401(k) plans.
• Flexible vacation policy.
• Paid holidays.
• Winter and summer breaks.
• Personal and family care time off.
• Other leaves of absence to support physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior