Partnership Engagement Advisor

24 Hour Home Care • El Segundo, CA

20h • Hybrid

About The Position

The Partnership Engagement Advisor supports the Community Supports Division by managing health plan communications, member eligibility submissions, and the full reauthorization process. The role serves as a liaison between managed care organizations (MCOs), members, and internal teams to help ensure timely authorizations, uninterrupted services, and a positive member experience. The Advisor works with Community Development, Operations, health plans, and strategic partners to coordinate member engagement, manage communications, and support access to non-medical caregiving services.

This is a hybrid position, with in-office attendance at the El Segundo office once per quarter. Business operating hours are 8:00 a.m. to 6:00 p.m. Pacific Time; depending on the position and business needs, employees may be scheduled for any shift within those hours.

Requirements

• Experience managing customer inquiries, coordinating follow-up, or supporting multistep service processes.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Strong written and verbal communication and relationship-building skills.
• Organization, time management, and attention to detail.
• Customer service, problem-solving, and proactive follow-through.
• Cross-functional collaboration, adaptability, and accurate documentation.

Nice To Haves

• BA/BS degree in Communications or a related field.
• 1–2 years of sales or customer service experience.
• Knowledge of Salesforce or Salesforce Voice.
• Bilingual Spanish.

Responsibilities

• Manage managed care organization (MCO) submissions and eligibility verification, ensuring member information is submitted accurately and on time, monitoring pending requests, and coordinating follow-up with health plan partners.
• Oversee the reauthorization process, including member outreach, care assessments, documentation collection, and coordination with health plans to prevent service interruptions.
• Monitor and manage incoming communications across email, Salesforce cases, health plan portals, and referral systems, routing requests to appropriate team members for resolution.
• Collaborate with internal teams, members, caregivers, and external partners to resolve eligibility concerns, communicate service updates, and support targeted engagement initiatives.
• Maintain accurate member, referral, and activity records in Salesforce while ensuring compliance with healthcare regulations, established workflows, and performance expectations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed