Produce Partnership Coordinator

Greater Cleveland Food Bank Inc•Cleveland, OH

7d•$47,500 - $50,000•Hybrid

About The Position

This position will focus on developing and expanding produce distribution programming for the Greater Cleveland Food Bank by working closely with community partners throughout our six-county service area. The role will cultivate relationships and regularly travel within Ashland, Ashtabula, Cuyahoga, Geauga, Lake, and Richland counties to support and strengthen produce distribution efforts. Working in partnership with the Manager of Produce and CSFP Partnerships and internal teams, this position will help coordinate and manage the logistics of a growing network of approximately 200 distributions per month. Responsibilities include recruiting new distribution sites, training and orienting partner organizations, providing exceptional customer service, maintaining compliance documentation, and sharing best practices with produce distribution partners. The ideal candidate will thrive in a collaborative team environment, demonstrate strong organizational and communication skills, and be committed to providing a high level of service to both internal and external stakeholders.

Requirements

Bachelor's degree (B. A.) from a four-year College or university; or 2-3 years related experience and/or training in human services or customer service; or equivalent combination of education and experience.
Unencumbered State Driver’s License required.
Must be willing and able to travel (mostly locally) for the organization.
Must possess strong attention to detail.
Must be able to communicate effectively with supervisor and other members of the Agency Services team.
Proficiency in Windows-based computer software with an emphasis on spreadsheets and word processing is required.
Exceptional organizational skills.
Adaptable to change.
Comfortable speaking in front of groups of people.
Required commitment to making interactions across different cultures and backgrounds a strength of our organization as demonstrated through work, life or community experience.

Nice To Haves

Previous nonprofit customer service, program coordination, and database management experience a plus.
Familiarity with organizations that serve seniors/aging population is a plus.

Responsibilities

Coordinate the GCFB Produce Distribution program by working directly with community partners to troubleshoot issues, answer questions, and ensure compliance.
Responsible for maintaining and verifying the produce distribution schedule and preparing necessary documents for Ceres fulfillment and fleet delivery.
Work closely with community partners to record and report community feedback, questions, and concerns. Collaborate with the Community Health, Nutrition, and Measurement team to host feedback sessions as necessary.
Collaborate with the Food Sourcing and Operations GCFB team to create action plans for increased food literacy and issue/complaint resolutions.
Verify and update partner information in the database and product orders with scheduled distribution regularly.
Facilitate training and onboarding for Produce Distribution partners, making sure all sites are compliant in training and State/Federal regulations.
Conduct pre-approval site visits for Produce Distribution programs.
Maintain up-to-date files and documentation on the program sites. Ensure that all applications, agreements, and required documentation by Feeding America, State, and Federal agencies are updated on an annual basis.
Conducts site visits at produce distribution sites in accordance with state/federal/GCFB policy.
Communicate any issues during site visits with the Compliance department so corrective action can be addressed and completed.
Collaborate, maintain, and update the Produce portal and other web features as needed.
Maintains required job knowledge and skills and core professional competencies. Attends and participates in required educational programs and staff meetings.
Maintain required job knowledge, skills, and core competencies. Attend and participate in required educational programs and staff meetings.
Actively support and champion initiatives aimed at driving continuous improvement throughout the organization. May participate in one of the following: LEAN council, a kaizen, 5S campaign or other process improvement efforts to support continuous improvement and improved processes within the food bank.
Performs other duties and special projects as assigned.