Partner Support Specialist

Celero Commerce•Brentwood, TN

6d•Onsite

About The Position

Celero Commerce is seeking a Partner Support Specialist to join their Partner Support team. This role serves as a primary contact for Agent Bank, Referral Bank, and 1099 partners, ensuring they receive prompt, consistent, and effective assistance. The Specialist will handle a variety of operational inquiries, including product questions, pricing, application submissions, residuals, and merchant-related support. The ideal candidate is highly organized, customer-centric, and thrives in a fast-paced setting requiring meticulous attention to detail and strong follow-through.

Requirements

2–4+ years of previous professional experience in a similar support, operations, or client-facing role
High school diploma required
Strong analytical, organizational, and troubleshooting skills
Ability to manage multiple priorities with excellent attention to detail
Strong written and verbal communication skills
Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook
Ability to understand, interpret, and analyze data
Comfortable navigating ambiguity and working through time-sensitive challenges
Self-starter who can work independently while also contributing as part of a team
Ability to remain calm under pressure while maintaining an appropriate sense of urgency
Strong decision-making skills, professionalism, dependability, and work ethic
Ability to maintain confidential information

Nice To Haves

Bachelor's degree in a related field preferred
Merchant acquiring or payments industry experience preferred

Responsibilities

Support Agent Bank, Referral Bank, and 1099 partners to ensure service continues to meet both partner and business needs
Respond to partner inquiries through phone calls, emails, tickets, and the Celero Compass portal
Manage assigned support tickets and meet established service level expectations
Provide timely support through the Partner Support phone queue
Serve as a liaison between partners and internal Operations teams, helping provide partners with a single point of contact for operational inquiries
Work closely with internal departments to research, resolve, and communicate solutions to partner issues
Support partners with product, pricing, application submission, residuals, and other merchant-related questions
Collaborate with the Partner Support team and leadership to improve efficiency, share knowledge, and strengthen processes
Complete administrative tasks related to Partner Support accurately and within agreed service standards
Attend and participate in job-related training, classes, and webinars
Follow all company policies and procedures, including safety standards
Perform other duties as assigned