Partner Support Representative

Maverick Payments • Calabasas, CA

3d • $30 - $37 • Hybrid

About The Position

Reporting to the VP of Business Development, the Partner Support Representative is a frontline agent/partner-service professional who enables the RM/BD team by delivering fast, accurate, and high-quality support for strategic agent partners. The role owns day-to-day servicing requests and issue resolution—coordinating across internal teams, maintaining accurate CRM/system records, and driving timely outcomes that protect the agent's experience and support revenue growth.

Requirements

• High School Diploma or equivalent
• Proficiency with Microsoft products including Microsoft Excel.
• Strong proficiency with Microsoft Office products, including Excel.
• Extensive TSYS/PPM/CBO/Fiserv knowledge.
• Strong analytical skills with the ability to review multiple data points, identify discrepancies, and confirm accuracy in a logical and systematic manner.
• Strong verbal and written communication skills; able to listen effectively, document accurately, and communicate facts clearly.
• Demonstrated ability to de-escalate and resolve conflict; makes sound decisions and solves problems in a fast-paced, high-accountability environment.
• Demonstrates integrity, discretion, and sound judgment, with an understanding of downstream impacts when making decisions and taking action.
• Ability to prioritize work, manage multiple requests, and meet deadlines while using resources efficiently.
• Collaborates effectively with teammates and cross-functional partners; shares updates, contributes to team goals, and supports continuous improvement.
• Ability to understand Maverick’s overall objectives, and to analyze experiences, information, processes and/or systems, in order identify areas where enhancements to existing process may be made to support, promote, and ensure alignment with the organization's overall objectives.
• Able to focus personal efforts on achieving results consistent with the organization's objectives.

Nice To Haves

• 2–3 years of experience in payments operations and/or agent/partner support, partner relations, or customer service (preferred).

Responsibilities

• Process agent partner servicing requests by accurately entering new applications, pending items, and updates into Company systems.
• Serve as the primary contact for incoming agent partner inquiries (phone/email), troubleshoot issues, and coordinate with internal and external stakeholders to drive resolution.
• Maintain and manage the Company’s CRM by documenting activity, capturing key details, and ensuring data quality for RM/BD visibility and follow-through.
• Communicate clearly and professionally with agent partners, setting expectations, providing status updates, and maintaining strong business etiquette across all interactions.
• Translate and relay essential technical and operational information to agent partners and internal teams (systems usage, promotions, application packaging) to ensure accurate execution and a consistent agent experience.
• Navigate multiple system interfaces to research account details, key information accurately, and complete tasks within required timelines.
• Perform additional responsibilities and support cross-functional initiatives as assigned.
• Other Duties as assigned.

Benefits

• Competitive Salary, Bonuses and Incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up to a 3% matching contribution.
• Commitment to Career Development and Advancement.
• Employee Recognition Programs
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversies, Snacks, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED