Partner Support Manager

Internova Travel Group•Remote,

9d•$45,247 - $74,233•Remote

About The Position

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.

Requirements

5+ years of experience in corporate travel, partner services, account management, or related
Strong stakeholder management and problem-solving experience.
Strong organizational, multitasking, and attention-to-detail skills in a fast-paced environment
Excellent communication and problem-solving skills with a customer-service mindset
Proficiency in Microsoft Office (Excel, Outlook, Word); experience with travel systems preferred

Nice To Haves

Bachelor's degree preferred.
Knowledge of Sabre, Amadeus, Galileo, or similar travel technologies preferred.

Responsibilities

Serve as the primary relationship manager for assigned partners, agencies, suppliers, and strategic business stakeholders.
Develop and maintain strong relationships to ensure partner engagement, satisfaction, and retention.
Conduct regular partner reviews and identify growth opportunities.
Support leadership in developing strategies to improve partner satisfaction and engagement.
Oversee intake, evaluation, prioritization, and resolution of partner support requests.
Coordinate internal teams to deliver timely support.
Serve as escalation point for complex issues.
Monitor support performance and implement improvements.
Manage partner onboarding activities.
Coordinate training and resource deployment.
Maintain documentation and operating procedures.
Support implementation of partner programs and initiatives.
Collaborate with Operations, Technology, Sales, Marketing, Supplier Relations, Finance, and Account Management teams.
Lead problem-solving efforts for operational challenges.
Provide recommendations for service enhancements.
Track and analyze support metrics and trends.
Prepare reports and leadership presentations.
Identify recurring issues and implement corrective actions.
Evaluate workflows and implement process improvements.
Support strategic initiatives and business growth efforts.
Identify opportunities to streamline and automate support activities.