Partner Support Analyst, Hybrid (Orlando or Salt Lake City)

Plansource • Salt Lake City, UT

9d • Hybrid

About The Position

In this role, you will work closely with the HCM Partners to ensure that client expectations are continually met. As a Partner Support Analyst, you will be responsible for the overall ownership, advancement, coordination, and completion of assigned tasks and activities. These projects involve customer management with a combination of software and services. An Analyst is also responsible for successfully completing tasks and activities while managing interactions between different internal departments, clients, and vendors to fulfill our contractual obligations. This role works independently and with minimal supervision. The work performed in this role will directly impact productivity, effectiveness, and overall customer satisfaction. The Analyst will have a strong working knowledge of processes, expectations, and service-level requirements.
Additionally, as a Partner Support Analyst, you will:
Performs basic and intermediate technical and service job functions with minimal supervision
Initiates, plans, executes, controls, and completes tasks and activities effectively
Executes daily activities with ease and within the outlined service level agreement.
Consistently exercises effective communication and follow-through
Ensures all tasks are delivered on time and accurately
Assist with peer mentoring and coaching
Reports and escalates to management as needed
Measures performance using appropriate tools and techniques
Establishes and maintains relationships with third-party vendors
Attention to detail, quality assurance driven, ability to follow process documentation
Assists with department projects or goals
Participates in the development and implementation of standard processes and best practices
Performs other related duties as assigned and has the ability to take on new tasks or challenges
Understand and apply HIPPA, PHI, and PII sensitivity and compliance
Train new partner contacts on Ben Admin System

Requirements

• At least 0-2 years of technical experience such as help desk support, time and attendance implementation or software configuration, and training or related education.
• Knowledge regarding general benefits, payroll, human resource compliance information
• Knowledge of customer relationship management (CRM) tools
• Skills in MS products including Excel, Word, Outlook, Project, and PowerPoint
• Able to work independently and in a team environment and take the lead when necessary
• Willingly collaborates and shares knowledge with others
• Practices strong communication skills with a customer service focus
• Able to comfortably and effectively present to audiences of various sizes
• Competencies: skilled, prioritization, critical thinking, process management, leadership, time management
• Works independently with a strong ability to learn new skills
• Effectively manages time, daily activities, and project timelines
• Thinks outside the box and is willing to explore outside areas of expertise
• Flexible and agile professional with a goal to develop and refine

Responsibilities

• Performs basic and intermediate technical and service job functions with minimal supervision
• Initiates, plans, executes, controls, and completes tasks and activities effectively
• Executes daily activities with ease and within the outlined service level agreement.
• Consistently exercises effective communication and follow-through
• Ensures all tasks are delivered on time and accurately
• Assist with peer mentoring and coaching
• Reports and escalates to management as needed
• Measures performance using appropriate tools and techniques
• Establishes and maintains relationships with third-party vendors
• Attention to detail, quality assurance driven, ability to follow process documentation
• Assists with department projects or goals
• Participates in the development and implementation of standard processes and best practices
• Performs other related duties as assigned and has the ability to take on new tasks or challenges
• Understand and apply HIPPA, PHI, and PII sensitivity and compliance
• Train new partner contacts on Ben Admin System

Benefits

• Comprehensive health coverage with multiple medical plan options - all covering 100% of in-network preventive care.
• Employer‑funded Health Savings Account (HSA) - up to $1,000 annually for family coverage.
• Dental & Vision plans with 100% coverage for routine dental care and $250 vision frame allowance, plus employee-only vision premiums at $0.
• 401(k) with immediate vesting and a 50% company match up to 6% of contributions.
• Generous paid parental leave, adoption assistance, and fertility benefits.
• Flexible PTO, paid holidays, a strong culture of work‑life balance and Flex Fridays in the summer.
• Mental health & wellbeing support, including Employee Assistance Program (EAP), movement and wellness resources.
• Rewards and recognition programs that celebrate employees through peer recognition, awards, and quarterly recognition initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed