Partner Success Manager

Impact.com•New York, NY

About The Position

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: Impact.com is transforming the way brands and partners grow together. Our supply-side ecosystem is expanding rapidly with new monetization opportunities including Retail Media, Amazon Seller, Lightning Pay, Spot Commerce Media, and more. To support this scaled evolution, we are building a dedicated partner Success function to ensure adoption, onboarding, activation, and sustained growth of these high-impact initiatives. We are seeking a Partner Success Manager (Supply Side) to lead the post-introduction journey for publishers engaging with new impact.com initiatives, acting as their enablement owner, technical advocate, and strategic partner. This role will work cross-functionally with Publisher Development, Product, Engineering, Retail Media and regional Partner Success teams to operationalize programs, drive adoption, optimize publisher outcomes, and unlock incremental GTV across our supply-side ecosystem.

Requirements

4+ years of experience in publisher support, partner success, ad tech, affiliate/partnership platforms, or technical client enablement
Strong understanding of supply-side monetization models (affiliate, retail media, commerce content, performance partnerships, API/integration-based products a plus)
Experience in onboarding, implementation, product adoption, or technical support within a fast-moving publisher ecosystem
Ability to translate technical concepts into actionable guidance for non-technical partners
Comfort navigating product tooling, tracking concepts, performance data, and technical troubleshooting
Strong project management skills across cross-functional partners
Excellent communicator with a solutions-first mindset
Ability to operationalize new initiatives

Nice To Haves

Experience supporting publishers tools
Background working with global partners across NAM, EMEA, or APJ markets
Familiarity with integrations, tracking technologies, and analytics platforms
Experience working with Solutions Engineers or technical support functions
Knowledge of Retail Media, Amazon Seller ecosystems, or performance commerce products

Responsibilities

Responsible for the end-to-end onboarding, enablement, and ongoing support for publishers adopting new initiatives. Including Amazon Seller
Deliver hands-on support including education, integration guidance, troubleshooting, product demonstrations, and performance insights
Collaborate with Publisher Development to ensure seamless transition from interest to implementation
Partner with key stakeholders in Product and Product Marketing to build scalable playbooks, onboarding flows, and enablement resources
Log technical issues, feature feedback, and enhancement requests with product and engineering through structured internal workflows (e.g., Jira)
Partner closely with Solutions/Implementation Engineering to support deeper technical needs
Monitor and report on publisher adoption, engagement, satisfaction, and revenue impact
Drive execution of global rollouts and new initiative pilots, ensuring consistent support experiences across regions
Champion publisher insights internally to influence roadmap decisions and operational improvements.

Benefits

Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

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