Partner Success Manager – German Speaker

Virtuozzo

8d • Remote

About The Position

Virtuozzo is seeking a German-speaking Partner Success Manager to cultivate and enhance relationships with Cloud Service Providers, Managed Service Providers, hosting companies, and infrastructure partners throughout the DACH region and broader Europe. This role is a blend of customer success, account growth, partner management, and commercial strategy. You will be responsible for a portfolio of existing partners, guiding them towards greater adoption, increased commercial success, and sustained value from Virtuozzo technologies. Your objective will be to go beyond mere relationship maintenance by deeply understanding each partner's business model, technical landscape, growth aspirations, and market challenges. You will then collaborate with them to boost adoption, elevate revenue, mitigate churn risk, and uncover expansion opportunities. You will act as the primary commercial and relationship liaison for your assigned partners, working closely with Technical Account Management, Support, Sales Engineering, Product, Marketing, and Finance teams.

Requirements

• Fluent German and English, with the ability to lead commercial and strategic discussions in both languages.
• 3+ years of experience in Partner Success, Customer Success, Account Management, Partner Management, or commercial relationship management.
• Experience working with B2B technology products or services.
• A proactive, commercially minded approach to partner success.
• Strong relationship-management and consultative-selling skills.
• Demonstrated experience growing existing accounts through upsell, cross-sell, adoption, or service expansion.
• Experience managing renewals, retention, and churn risk.
• Confidence leading QBRs, account-planning discussions, and stakeholder meetings.
• Ability to understand a partner’s commercial model and connect product capabilities to measurable business outcomes.
• Strong ownership, organization, prioritization, and follow-through.
• Ability to coordinate effectively across distributed technical and commercial teams.
• Comfortable working with CRM systems, forecasts, account plans, and structured reporting.

Nice To Haves

• Experience working with Cloud Service Providers, Managed Service Providers, hosting providers, telecom companies, or infrastructure software vendors.
• Knowledge of cloud infrastructure, virtualization, storage, Kubernetes, automation, or cloud management platforms.
• Experience with infrastructure-software licensing, subscriptions, usage-based pricing, or service-provider commercial models.
• Experience supporting partners that resell, operate, or build services on top of infrastructure technology.
• Experience working with DACH customers or partners.
• Familiarity with Salesforce and structured account-management processes.
• Experience working with both commercial and technical stakeholders.

Responsibilities

• Own and develop relationships with German-speaking partners across the DACH region and wider Europe.
• Build a strong understanding of each partner’s business model, customer base, service portfolio, infrastructure environment, and commercial objectives.
• Develop and execute structured partner growth plans focused on retention, adoption, upsell, and cross-sell.
• Identify opportunities to expand the use of Virtuozzo products, services, capacity, and platform capabilities.
• Manage renewals and support commercial discussions related to contract scope, product usage, and future growth.
• Monitor partner health, satisfaction, engagement, usage, revenue performance, and churn risk.
• Conduct regular business reviews and QBRs with partner stakeholders.
• Ensure partners understand the value, roadmap, and commercial opportunities available across the Virtuozzo product portfolio.
• Support partner onboarding, product adoption, new service launches, and expansion into additional environments or locations.
• Coordinate complex partner needs across Technical Account Management, Support, Engineering, Product, Marketing, and Sales.
• Ensure escalations are handled with clear ownership, communication, and follow-through.
• Identify recurring commercial, operational, or product challenges and ensure the right internal teams are engaged.
• Maintain accurate forecasting, renewal information, opportunity tracking, and account plans in Salesforce.
• Prepare regular reporting on partner activity, risks, opportunities, revenue, renewals, and next steps.
• Bring structured partner feedback into Product, Marketing, and technical teams.
• Support partners in strengthening their own cloud, hosting, infrastructure, or managed-service offerings.
• Represent Virtuozzo professionally in partner meetings, virtual events, and industry discussions.

Benefits

• Remote work from Europe (open to hiring contractors in Serbia, Turkey, Poland, Slovakia, Bulgaria etc.).
• Flexible working hours.
• High ownership and visibility.
• A distributed international team.
• Support for private medical insurance, depending on location.
• Additional perks depending on country, location, residency, and seniority.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed