Partner Success Manager - Midwest Region

Western Governors University•Minneapolis, MN

3d•$73,000 - $109,400•Remote

About The Position

The Partner Success Manager furthers WGU’s mission of creating pathways to opportunity at scale by serving the talent management objectives of large and strategic K-12 Educational organizations across the country. By positioning WGU as the premier partner of workforce development solutions, this position will ensure the objectives and evolving needs of existing and recently secured partnerships are met while keenly focusing on account growth, support, and strategic expansion. Serving as the primary point of contact for day-to-day client support, this position maintains strong relationships with client stakeholders while driving growth of WGU’s portfolio of workforce development solutions.

Requirements

Experience in account management or client success, with a proven track record of account growth and renewals.
Strong relationship management skills, with the ability to build trust and maintain long-term partnerships.
Experience with contract renewals, upselling, and cross-selling in a B2B setting.
Ability to identify client needs, present customized solutions, and negotiate favorable outcomes for both WGU and partners.
Strong understanding of workforce development trends, training needs, and how education solutions can support organizational goals.
Ability to quickly learn and articulate WGU’s full range of educational offerings, including degree programs, short-form courses, career placement and apprenticeships.
Initiative - Self-directed with a strong bias for action and results; displays keen interest in students and organization.
Reliability - Accountable to self and others; does what it takes to get the job done; actions are consistent with words; follows through on commitments; exhibits exceptional integrity
Strategic Thinking – can develop new ideas that will enhance partnership results, is future-oriented and assesses what will help/hinder achieving goals; focuses on what is important.
Earns Trust – is exceptional and persuasive using communication skills, oral and written, delivers on commitments
Negotiation – can negotiate and influence skillfully and professionally while maintaining relationships.
Attitude - Displays commitment to the organization and to personal growth; self-motivated and able to motivate and inspire others; asserts self appropriately to champion ideas; tells the truth in a direct and constructive manner.
Adaptability – Manages behaviors and communication style to meet the needs of a wide range of situations; tackles obstacles appropriately; is comfortable with ambiguity.
Student Focus – the ability to keep the student at the center of what we do, and why we do it. Exhibits passion about improving the educational experiences of our students by creating lasting partnerships with employers, community colleges, school districts, and the community.
Problem Solving – Investigates appropriate resources and involves partners when appropriate and is future-oriented. Assesses what will help or hinder achieving goals. Focuses on what is important.
Interpersonal Skills – Deals with others in a considerate, respectful, and unbiased manner. Approaches conflict proactively. Solicits and shares feedback openly. Listens with empathy and maintains composure.
Accuracy – Draws on facts collected from a broad knowledge of WGU’s goals and processes.
Bachelor’s degree in Business Administration, Management, Marketing or related field
4 to 6 years of experience in partnership management with a record of high performance in solution selling.
Knowledge and use of Salesforce and Microsoft Office Suite is equally desirable.

Responsibilities

Maintain and manage relationships with partners to ensure long-term success.
Prioritize customer experience, driving partner satisfaction and utilization of WGU's solutions.
Focus on expanding existing accounts by identifying new opportunities for WGU products (degrees, short-form learning, apprenticeships) within the corporate partner’s structure.
Serve as the primary point of contact for existing partners, ensuring high levels of satisfaction and alignment with workforce development goals.
Support and contribute towards regular business reviews with corporate partners to assess performance, gather feedback, and highlight opportunities for further growth and collaboration.
Partner with internal teams (e.g., Account Executives, Marketing, Operations) to ensure the successful delivery of solutions and resolve any partner issues.
Track key account metrics, such as enrollment and use of WGU products, to provide actionable insights and improve outcomes for both WGU and the partner.